Shop Supervisor

Accor

Dubai

AED 120,000 - 200,000

Job description

Ensure Guest and Colleague satisfaction at all times by ensuring that safety and service are the spa's top priorities
Perform supervisory duties including leading, coaching, performance management, counseling, scheduling, and supervision of staff
Promote sales of spa services and retail utilizing your extensive knowledge of all products and services
Coordinate support staff schedules and time off requests/trades to ensure adequate staffing
Assist Experience Coordinators and Attendants as needed throughout the day and as coverage for sick calls
Assist Spa Manager with facility maintenance and work orders to ensure peak operational performance
Maintain thorough knowledge of competitors including locations, product offerings, pricing, and promotions
Administer and implement spa operations training (i.e. telephone etiquette, guest relations, sales, services, etc.)
Perform Spa tours for potential clients as needed
Support the fitness coordinator with wellness offerings and the maintenance of the Fitness Center
Maintain close and effective working relationships with other departments
Maintain an atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests
Focus attention on guest needs, remaining calm and courteous at all times
Promote and enforce health and safety awareness as well as have a complete understanding of the emergency procedures
Establish, update, and adhere to hotel and departmental policies, procedures, and service standards