Shop Manager

Job Purpose

The Shop Manager is responsible for supervising store operations to ensure exceptional customer service, maximize sales, and profitability in line with company objectives. He/she manages inventory, maintenance, and ensures the shop's external appearance meets brand standards.

Responsibilities

1. Greet customers, offer assistance and serve them in order to ensure their needs and complaints are answered in a timely manner with quality and customer service standards creating customer loyalty and portfolio.
2. Ensure a smooth and efficient receiving process of items/shipments as well as monitor all kind of inventory activities such as cycle counts and stock movements including transfers between shops, transfers to/from warehouse, damaged items, devolution, etc.
3. Analyze hourly/daily/weekly sales performance, monitor selling items, missing sizes/items and collection rotation (in coordination with BM and VM) in order to identify replenishment needs, place accurate orders, meet stock performance objectives and maximize sales and sellout.
4. Detect, anticipate and provide regular feedbacks on customers' needs, markets trends and competitors activities affecting the region/market.
5. Recruit, train, motivate and evaluate team members to ensure that they have the necessary skill base and required image and that they are optimally enabled to maximize their potential and contribution to the company; conduct daily Japanese meetings to keep the staff informed and engaged.
6. Prepare staff schedule based on budgeted hours and/or visitors' traffic, daily sales targets, events, operational needs (including shipments, stock count, sale, etc.) as well as ensure the effective communication of sales plans and set daily and hourly targets to the Shop/Department team.
7. Log/update all commercial and operational information as well as various requests on the provided platforms (Helpdesks, Events, Loss Prevention application, etc.) in a timely and accurate manner.
8. Manage annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget (validating it with DM/BM first).
9. Oversee the shop's image and ensure its compliance with the brand’s standards, verify and follow up on the cleanliness, display and maintenance of the shop including the window, cash and stock room.
10. Develop comprehensive reports on key performance indicators (KPIs), sales trends, inventory levels, and team productivity to facilitate informed decision-making.
11. Specific for Multimedia & Lifestyle: Monitor and analyze sales data to pinpoint trends and opportunities for expanding or adjusting departmental offerings. Optimize inventory levels and product assortment to efficiently meet customer demand.
12. Specific for Multimedia & Lifestyle: Remain informed on the latest trends and advancements in technology, lifestyles, music, and literature to offer knowledgeable recommendations to customers and enhance sales initiatives.

Qualifications

1. Bachelor’s Degree
2. 3 years of experience in a managerial role; Previous experience in the industry/retail is a major plus
3. Fluency in English and Arabic
4. Proficiency in MS Office
5. Skills Specific for Sports Goods retail: Collective Game, Project oriented, Athlete/ambassador, Enthusiastic, Contributor, Empathic, Entrepreneur and Responsible
6. Specific for Sports Goods retail: Active participation in at least one sporting activity and expert knowledge of sporting events
7. Developing and Motivating Others
8. Cultural Awareness
9. Decision Making
10. Commercial Understanding
11. Analytical Thinking
12. Customer Focus
13. Driving and Achieving results
14. Business Insight
15. Drives Results
16. Values Differences
17. Being Resilient

* AZADEA is committed to equal employment opportunity for all individuals regardless of race, color, religion, gender, age, marital status, disability, or any other classification.

* We aim to give our candidates the best experience possible. But due to the amount of applicants applying, we will only get in touch if you have been shortlisted for the role.