Shift Engineer

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Sicuro Group LLC

Dubai

AED 50,000 - 200,000

Be among the first applicants.

6 days ago

Job description

Provide 24/7 customer support via email, Skype, and phone for all Sicuro related services. Capable of installing GPS tracking devices and providing both hardware and software training using a good command of the English language. Willing to be deployed outside of Dubai, particularly to Middle Eastern and African countries.

Contact & Cooperations

Intelyse, Sicuro Technology and all Sicuro Group companies

Key Responsibilities

Ops room tasks and responsibilities
1. Accomplishes all protocols related to deployed personnel and PM clients.
2. Provides timely response/solutions to all customer concerns handled during shifts.
3. Actively spot and react to any issues concerning both hardware and software.
4. Communicate effectively via email, Skype, and phone (both internally & externally in English language).
5. Conducts clear and concise shift handovers.
6. Generate required Ops reports such as:

Ensure adherence to Ops protocols and instructions for events and situations such as:

Critical client incidents/vehicle theft
Platform and app issues and development requests
Significant technical failure
Safekeeping of supplier’s portal password
Leave policy

Hardware, Tools and Stock Inventory

Proficient in operating vendor’s device features (GPS and Radios) and appropriate applications.
Provides hardware support to clients with minimal supervision.

Tracking platforms and IT Systems

Has above average knowledge of SicuroTrackV2, SicuroFleet, SicuroPeople, and device software.
Conducts in-house and remote training of the tracking platform (both with clients and Sicuro employees).
Actively spot and react accordingly to any issues concerning the tracking platform.
Knowledgeable in using suppliers' provisioning portals and carry out OTA configurations and activation/deactivation/swapping devices and airtime.

Deployments

Install and commission all GPS tracking devices, both personnel and vehicle trackers, with high standards.
Produce a daily report on what tasks have been accomplished during deployments.
Exhibits professionalism, time management, and good communication skills.
Travels to Gulf region, Africa, or elsewhere as required.

Perform other related duties as required.

Minimum Requirements

Bachelor’s degree in Electronics and Communications Engineering, preferably board certified.
Minimum 2 years work experience in the field of electronics, telecoms, or networks.
Computer literacy including proficiency in Microsoft Office; Strong verbal and written communication skills.
Customer service oriented.
Experience in providing technical support to clients by different means, e.g., Team Viewer, telephone, and Skype chat.
Compose technical documents in Word/Excel/PDF, create and maintain Excel worksheets and databases.
Quick to understand systems, hardware, and new devices.
Must maintain confidentiality and discretion in all aspects.
Honest and trustworthy.
Team player.
Good interpersonal skills.

Preferred

Bachelor’s Degree in Electronics and Communications Engineering, preferably board certified.
Cisco or Microsoft related certifications.
CCNA/CCNP certified.

Experience Preferred

Working experience with a GPS tracking provider/vendor, a Telecommunications company, or IT companies.
Working experience in the Middle East and Africa.
Cyber Security related experience.
Motorola MOTOTRBO DMR systems and configuration.

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