Shared Services Coordinator

1. Coordinate with Talent Development and Performance Management to carry out learning and development programs in line with the training needs analysis.
2. Schedule training events, including but not limited to conferences, workshops, and webinars.
3. Develop and maintain training materials, including course outlines, agendas, and evaluation forms.
4. Provide administrative support to the Learning and Development team, including data entry, reporting, and record-keeping.
5. Ensure to resolve training issues among various stakeholders in an effective and efficient manner.
6. Liaise with external learning agencies to arrange training logistics and follow up timely delivery of programs.
7. Maintain the group learning management system (LMS) to ensure accurate and up to date information.
8. Conduct a post-evaluation of training programs and collect feedback regarding trainer’s performance, content presented, and learning acquired.
9. Carry out process improvement initiatives to increase efficiency and effectiveness of learning operations.
10. Prepare reports reflecting current learning and development programs, issues faced and recommended actions.

Desired Candidate Profile

1. Process Improvement and Efficiency

1. Service Optimization: Expertise in improving the efficiency of shared services processes, such as streamlining workflows, eliminating redundancies, and enhancing service delivery.
2. Lean and Six Sigma: Knowledge of process improvement methodologies like Lean, Six Sigma, and Kaizen to increase operational efficiency.
3. Automation Tools: Proficiency with software and tools that automate administrative tasks, such as RPA (Robotic Process Automation), ERP systems, and business process management platforms.

2. Cross-Functional Collaboration

1. Stakeholder Management: Building and maintaining relationships with internal departments that rely on shared services (e.g., HR, finance, IT, procurement).
2. Interdepartmental Communication: Acting as a liaison between business units and shared services teams to ensure alignment on goals and expectations.
3. Customer Service Focus: Ensuring that shared services meet the needs and expectations of internal stakeholders and departments.

3. Knowledge of Business Functions

1. Finance and Accounting: Understanding of accounting, budgeting, and financial reporting processes within shared services.
2. Human Resources: Familiarity with HR processes, such as payroll, benefits administration, recruitment, and employee relations.
3. IT Services: Proficiency with IT support and management, including IT infrastructure, troubleshooting, and help desk functions.
4. Procurement: Knowledge of procurement processes, vendor management, and sourcing strategies.

4. Analytical and Problem-Solving Skills

1. Data Analysis: Ability to analyze service performance metrics and identify areas for improvement.
2. Root Cause Analysis: Identifying the root causes of recurring issues within shared services and proposing solutions.
3. Reporting: Creating and presenting data-driven reports on shared services performance, trends, and opportunities for improvement.

5. Project Management

1. Project Coordination: Managing projects related to the implementation or improvement of shared services processes.
2. Timeline Management: Ensuring that shared services projects are completed within set timelines and budgets.
3. Change Management: Leading change initiatives related to the transformation or improvement of shared services functions.