Services Planner

As Service Planner you will act as a bridge between clients and provide information on how they can access to our services. In addition, work as an intermediary between clients, often serving in a support role for them during difficult times. We are looking for a Service Planner to join our team to coordinate between internal and external teams and the customer and contractors. We need someone detail-oriented with an eye on customer satisfaction to ensure clients receive the services they need for a speedy recovery. A Service Planner’s responsibilities include working directly with clients to ensure their cases are attended in a timely manner. The Planner explains what options are available and keeps records about everything offered in the facility.

Responsibilities:

• Assist clients with services for benefits and entitlement.
• Advocate for adequate, timely and cost-effective services.
• Respond to any issues that occur during the delivery of services, escalating to management when needed.
• Schedule appointments for clients, answer phones, and track clients’ service records.
• Monitor the services being provided and stay up to date on any services being introduced.
• Evaluate the quality of all services, identify areas that need improvements, and report to management.

Qualifications:

• Proven work experience as a Service Coordinator / Planner or similar role.
• Strong work ethic and service skills.
• Excellent communication and interpersonal skills.
• Stay up to date with services, policies, and regulations.
• Strong record-keeping and analytical skills.
• Excellent organizational skills and attention to detail.
• An associate degree or bachelor’s degree in relevant field is preferred.