Services Planner

Job Responsibilities

1. Assist clients with services for benefits and entitlement.
2. Advocate for adequate, timely and cost-effective services.
3. Respond to any issues that occur during the delivery of services, escalating to management when needed.
4. Schedule appointments for clients, answer phones, and track clients’ service records.
5. Monitor the services being provided and stay up to date on any services being introduced.
6. Evaluate the quality of all services, identify areas that need improvements, and report to management.

Qualifications

1. Proven work experience as a Service Coordinator/Planner or similar role.
2. Strong work ethic and service skills.
3. Excellent communication and interpersonal skills.
4. Stay up to date with services, policies, and regulations.
5. Strong record-keeping and analytical skills.
6. Excellent organizational skills and attention to detail.
7. An associate degree or bachelor’s degree in a relevant field is preferred.