*6+ years in a service delivery support role.
*Awareness of critical 24/7 operational systems service providing & the capability of prioritizing incidents in case of occurrence to ensure the operational service continuity.
*Previous experience as a Service Technician or similar role is preferred.
*Experience in RCA and mastering at least 3 methods.
*Experience of managing the installation and integration of complex computer systems, including network switches, servers, routers, and firewalls.
*Working experience at operational airports (preferably DXB/DWC airports).