Service Technician

At Kalmar, we are moving goods in critical supply chains around the world. As the forerunner in sustainable material handling equipment and services, we set the industry benchmark for a zero-emission future. We are driven by teamwork, innovation, and taking ownership to deliver results. With our global reach and local expertise, our success starts with a strong focus on the customer, ensuring their needs guide our daily work. We are dedicated to respecting others and fostering an inclusive culture where all voices are heard, empowering us to succeed together. Together, we are making every move count.

As a Field Service Technician, you will be responsible for providing on-site support and standard maintenance services for a variety of Kalmar and other brands counterbalance and mobile equipment such as reachstacker, heavy forklift, empty container handlers, terminal tractors and similar.

This role involves troubleshooting, repairing, and installing equipment at customer locations, ensuring high levels of customer satisfaction through efficient and effective service.

Main tasks and responsibilities

1. On-Site Service and Support:

• Perform installation, maintenance, and repair of equipment at customer sites
• Diagnose and troubleshoot technical issues to determine necessary repairs
• Provide timely and effective solutions to technical problems
• Responsible for safety, service execution on quality and on time, professional.

2. Customer Interaction:

• Communicate effectively with customers to understand their service needs
• Provide training to customers on proper use and maintenance of equipment
• Maintain a positive relationship with customers through professional interactions
• Ensure compliance with company policies and procedures, as well as safety regulations
• Team player
• Proactive with a can-do attitude
• Results-oriented
• Motivating and inspiring people
• Good customer communication, structured, service-minded, customer-oriented
• Ability to work independently and manage time efficiently

3. Documentation and Reporting:

• Maintain accurate records of service calls, including details of repairs and parts used
• Prepare and submit service and safety reports and documentation in a timely manner
• Provide feedback to management regarding recurring issues and potential improvements

4. Inventory Management:

• Manage inventory of spare parts and tools required for service calls
• Order and replenish supplies as needed to ensure availability for future service tasks

What you’ll need to succeed

• Minimum IT graduate in Mechanical/Electrical/Automotive or equivalent
• Minimum of 2 years experience in heavy industrial equipment mechanical & electrical troubleshooting and equipment repairs including motors, controls, PLC electronic control, hydraulic and pneumatic systems, structural, engine, transmission and drive axle systems
• Strong technical and mechanical skills
• Strong automotive electrical background is an advantage
• Willingness to travel frequently and work flexible hours
• Valid driver’s license is a plus
• Must demonstrate verbal and written communication skills (English)

You will be part of

We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together.

With us, you will have the opportunity to realise your potential and become an important member of our global team.

Interested to join?

If you are excited about this opportunity, please submit your application today!

Please note that candidates currently based in the UAE will be given preference for this role.

About Kalmar
Kalmar (Nasdaq Helsinki: KALMAR) is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services. The company offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,200 people. In 2024, the company's sales totalled approximately EUR 1.7 billion. www.kalmarglobal.com