Service Team Leader Mechanical

Job Responsibilities

• Lead a team of mechanical technicians, ensuring high levels of performance and motivation while driving a culture of safety and accountability.
• Oversee the scheduling and execution of maintenance and repair tasks, ensuring timely and efficient service delivery to minimize downtime.
• Conduct regular performance evaluations and provide coaching to team members, fostering professional growth and skill enhancement.
• Implement and maintain quality control processes, ensuring all mechanical work meets industry standards and company specifications.
• Collaborate with other departments to align mechanical service objectives with overall business goals and customer satisfaction.
• Analyze service reports and metrics to identify trends and areas for improvement, driving continuous enhancement of service quality.
• Ensure compliance with health, safety, and environmental regulations during all mechanical operations and team activities.
• Serve as the primary point of contact for customer inquiries related to mechanical services, ensuring timely and effective communication.
• Develop training programs and materials to upskill team members on the latest mechanical technologies and best practices.

Desired Candidate Profile

• Bachelor's degree in Mechanical Engineering or a related field, providing a solid foundation in mechanical principles.
• A minimum of 5 years of hands-on experience in mechanical service roles, showcasing a proven track record of leadership and technical expertise.
• Relevant certifications such as Six Sigma, Project Management Professional (PMP), or specific mechanical design/software certifications to validate skills.
• Experience in a supervisory role within the mechanical service industry, demonstrating effective team management and operational oversight.
• Proficiency in English; knowledge of additional languages is an advantage for diverse team interactions and customer engagement.
• Strong technical skills in mechanical systems, diagnostics, and repair techniques, ensuring effective troubleshooting and problem-solving.
• Excellent communication and interpersonal skills, fostering positive relationships with team members and customers alike.
• Demonstrated ability to analyze data and make informed decisions, driving efficiency and innovation in service delivery.
• A proactive approach to safety and compliance, prioritizing the well-being of the team and adherence to regulations.
• Physical ability to handle tools and equipment, perform manual tasks, and navigate operational environments safely.

Location: Abu Dhabi, Al Ain - United Arab Emirates (UAE)