Service Engineer

Job Responsibilities

• Perform installation, maintenance, and repair of company products and systems at customer sites
• Troubleshoot and diagnose equipment malfunctions, providing effective solutions
• Conduct regular inspections and preventive maintenance to ensure optimal operation of equipment
• Provide on-site training and technical support to customers
• Prepare and submit detailed service reports and documentation for all service activities
• Collaborate with the sales team to identify customer needs and potential upgrades
• Maintain a well-organized inventory of spare parts and tools necessary for service operations
• Stay updated with industry trends and emerging technologies related to the products serviced

Requirements

• Bachelor's degree in Engineering or a related technical field
• 2+ years of experience in service engineering or a similar field
• Strong technical knowledge of mechanical and electrical systems
• Proficient in troubleshooting techniques and problem-solving skills
• Excellent verbal and written communication skills
• Strong customer service focus with the ability to build relationships
• Ability to travel frequently and work flexible hours as needed
• Fluency in English; knowledge of Arabic is an advantage