Service Desk Support

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GAC Group

Dubai

AED 50,000 - 200,000

Be among the first applicants.

5 days ago

Job description

Provide fast, efficient, and effective IT and Communications support to the GAC Group of Companies within agreed SLAs.
Be proactive and pre-emptive in identifying, addressing, and resolving issues.
Work on various technical issues, from diagnosing network, server, and workstation problems, to thinking outside the box to find solutions and resolve complex issues.
Assist with service desk ticket management support, including managing escalations and ensuring tickets are resolved promptly.
Continuous monitoring of health & security of the hybrid infrastructure hosted by Group IT to deliver smooth business operations and communications network between GAC Global offices and its customers.
Ensure GAC worldwide Microsoft 365 users are adequately managed, secure, and governed to avoid loss of time and delivery to the business and its customers.