SERVICE DELIVERY AGENT - CARGO

To process all Cargo Handling activities preparing / updating air waybills data in DACS based on the shippers instructions for Dispatch of Goods to ensure on-time and accurate cargo handling in line with IATA / Carrier / Country Regulations.

JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS

Execute :

1. Carries out all activities assigned to updating and documentation in Imports and Export counters ensuring activities are completed efficiently and in compliance with procedures.
2. Coordinates with Government Authorities such as Customs, Municipality, Health or Police in an efficient and effective manner to ensure smooth movement of all cargo, courier and mail.
3. Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
4. Ensures that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviours and follows up on corrective actions.
5. Applies departmental policies, processes, procedures in day-to-day operations adapting to any changes in the established standards and procedures.
6. Carries out DG and other mandatory / SOP related checks to ensure handling is in line with the regulations, ensures other operational units and support department are provided with accurate and timely information when requested.
7. Verifies authority of Imports customers prior to delivery being affected to ensure alignment with regulations.
8. Constantly looks and areas of improvement to provide higher level of customer service to dnata cargo customers at the counters.
9. Supports supervisory staff in conducting Adhoc audits as and when required.

Qualifications & Experience

MINIMUM QUALIFICATIONS / EXPERIENCE / KNOWLEDGE / SKILLS

Qualifications : Experience :

Logistics / Cargo.

Knowledge / Skills :

1. High School -A level (Minimum of 12 years of schooling required)
2. 3 years of experience in Ground Handling services.