Service Crew

The Service Crew at Tortilla Restaurant is responsible for providing exceptional customer service to ensure a positive dining experience for our guests. This role involves taking food and beverage orders, serving meals, and attending to customer needs while maintaining a clean and organized dining area. The ideal candidate should possess excellent communication skills, a friendly and outgoing personality, and a strong attention to detail.

Responsibilities:

• Greet and welcome customers in a warm and friendly manner upon their arrival.
  
• Present menus to guests and provide detailed information about the dishes and beverages offered.
  
• Assist customers in making menu selections and answer any questions or concerns they may have.
  
• Provide attentive and personalized service throughout the dining experience, anticipating and fulfilling customer needs.
  
• Take accurate food and beverage orders from customers and enter them into the POS system.
  
• Check dishes and beverages for quality, accuracy, and presentation before serving them to guests.
  
• Provide exceptional customer service throughout the dining experience, attending to guests' needs and addressing any issues or complaints promptly.
  
• Check in with customers during their meal to ensure satisfaction and promptly address any concerns or issues that may arise.
  
• Collaborate with the service team to gather customer feedback and suggestions to enhance the overall customer journey.
  
• Maintain a clean and organized dining area, including tables, chairs, and serving stations.
  
• Ensure compliance with health and safety regulations and maintain hygiene standards.
  
• Prepare and deliver checks to customers, process payments, and handle cash transactions accurately.
  
• Collaborate with other team members to provide efficient service and contribute to a positive work environment.
  
• Upsell additional products and services when appropriate to enhance the guest experience.
  
• Attend training sessions and stay updated on menu changes, specials, and promotional offers.
  
• Assist with opening and closing duties, including setting up tables, restocking supplies, and cleaning tasks.
  

Requirements:

• Previous experience as a waiter/waitress or in a customer service role is preferred.
  
• Excellent interpersonal and communication skills.
  
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  
• Strong attention to detail and accuracy in order taking and serving.
  
• Knowledge of food and beverage menus, including ingredients and preparation methods.
  
• Ability to work effectively in a team and collaborate with colleagues.
  
• Flexibility to work evenings, weekends, and holidays as required.
  
• Basic math skills for handling payments and giving change.
  
• Physical stamina to stand and walk for extended periods and lift trays of food or beverages.
  
• Familiarity with POS systems and order processing software is a plus.