Service Coordinator (Home Appliances)

Responsibilities:

1. Develop and maintain policies and procedures to ensure compliance with company processes & standards.
2. Successfully handle the repairs of multi brand appliances.
3. Lead a team of service representatives to complete tasks and KPI’s in a timely manner with minimal error.
4. Handle delivery & installation team's daily activities and assist sales team & retailer network on daily outbound deliveries.
5. Handle Project Delivery clients & installations and monitor installation progress on stage wise.
6. Monitor the quality related issues in the new products and highlight with the principals.
7. Contribute to the increase of revenue by offering open unit sales to out of warranty customers.

Desired Candidate Profile:

Good experience in Home appliances service coordination working in multi-brands.