Service Advisor - Volkswagen - Al Nabooda Automobiles

Join Our Team as a Service Advisor!

Are you a customer-focused professional with a passion for automobiles and a strong ability to build relationships? Do you excel in a fast-paced environment and have experience of providing top-notch service and advising customers on their vehicle needs? If so, we’d love to have you join our team as a Service Advisor!

About us

Since 1976, Al Nabooda Automobiles has been committed to delivering excellence by offering our customers a diverse range of products and services that meet the high standards of the prestigious brands we represent. Our ongoing investment in premium service equipment and our team of dedicated and skilled professionals have cultivated a growing base of satisfied customers.

Al Nabooda Automobiles LLC is the exclusive authorized distributor for Audi, Porsche, and Volkswagen in Dubai and the Northern Emirates.

With twelve state-of-the-art showrooms and service centers across Dubai, Sharjah, and Fujairah, our expert workforce is focused on maintaining exceptional service and quality standards.

What You'll Do:

Job Purpose

To be the customer champion and deliver exceptional customer service as the face of Al Nabooda Automobiles, by exceeding customer expectations in balance with commercial requirements. To provide the customer interface with the workshop, ensuring the communication flow is accurate and timely. To accurately invoice for all work completed and provide initial diagnoses of vehicle faults. To up-sell additional services and products for customers, increasing the profitability of the service center.

Customer Focus

1. Take details of vehicle history and faults, provide customer with an estimate of time and cost, on completion of work ensure customer understands all work carried out and deal with any concerns or complaints.
2. Check invoices, ensure accuracy and explain to the customers any additional cost and warranty information.
3. Proactively communicate with customers if additional work is required, explain safety, cost and time impact.

Business Development

1. Understand customers’ ongoing vehicle requirements and use these to the benefit of the sales and service elements of the business.
2. Up-sell additional services and products to customers to increase the profitability of the service center.

Operational

1. Plan all jobs effectively to optimize workshop utilization, offer additional services to customers when the workshop is not working to capacity.
2. Open job cards, (standard and warranty), co-ordinate with Team Leaders from the workshop ensuring that information is accurate, and any special requirements are identified.
3. Maintain an accurate database of customer information to aid in product recall and marketing campaigns.
4. Observe all guidelines, instructions and conditions laid down by the law, the authorities and the manufacturer regarding customer advice.

Personal Development

1. Engage in continuous professional development; keep fully up to date with new products launched by the principal.
2. Arrange a meeting with your line manager in accordance with the annual appraisal.
3. Attend regular staff meetings, using them as a basis for the communication of any ideas for improvement in processes, cost savings and revenue increases.

Why Join Us?

• Competitive salary with performance-based bonuses.
• Comprehensive benefits package including health insurance and more.
• Opportunities for professional development and career advancement.
• A vibrant company culture that values teamwork and innovation.

What you will need

• Bachelor’s degree or equivalent.
• UAE/Middle East Automobile experience.