Service Advisor - UAE National | Al Futtaim Automotive | Global Aftersales | Auto Centers

Service Advisor - UAE National | Al Futtaim Automotive | Global Aftersales | Auto Centers

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

Service Advisor is the first contact in the Workshop for a customer and provides a window to the workshop. Job holder should be an image builder for the Service Department and present a picture of faith and confidence.

What you will do:

1. VEHICLE RECEPTION: Ensure condition of vehicle is thoroughly checked and discrepancies noted and communicated to customer while receiving the vehicle; and record any customer requests.
2. VEHICLE DELIVERY: Ensure proper delivery of the vehicle to the customer and clearly communicate to the customer the jobs carried out.
3. FOLLOW-UP: Follow-up to ensure timely delivery of the vehicle to customer. Check performance and repair quality of car. Ensure customer is reminded about the next service due.
4. COMMUNICATION: Ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations. Ensure equally clear and concise communication with foreman regarding job.
5. TECHNICAL DECISION MAKING: Establish and confirm customer complaints and decide upon normal / abnormal condition of the vehicle.
6. ESTIMATION: Provide estimates of simple repairs to customer and negotiate repair charges.

Required skills to be successful:

• Must have broad based knowledge to service as a reliable consultant.
• Able to provide up-to-date technical information in response to customer inquiries.
• Strong understanding of operation, maintenance and care of vehicle.
• Thorough knowledge on breakdown prevention.

About The Team:

The role will report to the Reception Supervisor and you will be working in a busy workshop environment located in Sharjah.

What Equips You For The Role:

• Emirati with family book
• High School or Diploma
• Minimum 2 years of work experience

About Al-Futtaim Automotive:

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.