Service Advisor - Rolls Royce

Job Purpose:

To ensure optimum advice and customer care quality for service customer in accordance with Rolls Royce and AGMC standard and successfully contribute in achieving Service Department target and the organization vision and mission.

Job Responsibility:

• Meets and greets customer according to Rolls Royce standard.
• Carrying out service reception at the car for all Service bookings.
• Checking the vehicle for any damages and mentioning all scratches, dents, etc. on booking in sheet / jobcard before accepting it. Ensuring customers belonging and all valuable items (incl. Nav. DVD, sunglasses, cash, jewelry, etc.) are removed and handed over to the customer.
• Opening jobcards as per service requirement plus additional requested work by the customer plus work identified during service reception at car with the customers’ approval.
• Recording all customer details and ensuring all details entered in the computer system are correct.
• Advising customer on cost of repairs before accepting the vehicle and taking approval in writing for any additional repairs.
• Attach all relevant documents to the jobcard (key reader print out, technical campaign details, book in sheet, customer notes, etc.)
• Ensures mobility of customer after finalizing the service advise process.
• Proper follow-up with workshop to ensure repairs are completed and deadlines met in time.
• Advising customer on the progress of vehicle repairs.
• Ensuring all repairs are carried out (as per Rolls Royce standards) and if not, then valid reason are given to the customer.
• Ensuring pricing, details of repairs and all safety related information are mentioned on the invoice are correct before handing over and explaining to the customer.
• Monitoring and ensuring that all campaigns are completed for each job card opened.
• Final physical check of vehicle before calling customer to confirm that the vehicle is ready for pick up.
• Handover the vehicle personally to the customer.
• Ensuring the work quality based on QMA guidelines for repair quality.
• Following the QMA procedure and guidelines.
• Working flexible hours depending on the workload.
• Ensure highest degree of customer satisfaction and retention at all times.
• Handling customer complaints and ensure corrective action has been taken.
• Focus on quality of customer service & regular follow up.
• Communicate professionally with customers at all time before, during & after the service.
• Drive the department’s business through superior customer service and providing updated product information.
• Communicate and meet with customers on a regular basis with regards to promoting Rolls Royce Brand.

Candidate Specifications:

• Bachelor's degree in Business Administration or relevant field.
• Minimum 3 years experience as a Service Advisor with luxury brands.
• Has a valid UAE driver's license.
• Technical knowledge in aftersales operations.
• Good communication and customer service skills.
• Dealership Service Advisor certification is preferred.

Please note only shortlisted candidates will be contacted. Thank you for your interest in joining Rolls Royce.