Service Advisor Automotive

Job Responsibilities

1. Prepares for appointment customers for the following day with APAS / ISPA print out.
2. Meets and greets customers.
3. Conducts service reception at the car for all service bookings.
4. Checks the vehicle for any damages and notes all scratches, dents, etc. on booking in sheet / jobcard before accepting it. Ensures customers' belongings and all valuable items (incl. Nav. DVD, sunglasses, cash, jewelry, etc.) are removed and handed over to the customer.
5. Opens jobcards as per service requirement plus additional requested work by the customer and work identified during service reception at car with the customers’ approval.
6. Records all customer details and ensures all details entered in the computer system are correct.
7. Ensures FRU Nos. as per KSD system are mentioned on all open jobcards.
8. Advises customers on the cost of repairs before accepting the vehicle and obtains approval in writing for any additional repairs.
9. Attaches all relevant documents to the jobcard (key reader print out, technical campaign details, book in sheet, customer notes, etc.).
10. Ensures mobility of customers after finalizing the service advice process.
11. Conducts proper follow-up with the workshop to ensure repairs are completed and deadlines are met in time.
12. Advises customers on the progress of vehicle repairs.
13. Ensures pricing, details of repairs, and all safety-related information on the invoice are correct before handing over and explaining to the customer.
14. Monitors and ensures that all campaigns are completed for each job card opened.
15. Conducts final physical check of vehicle before calling customer to confirm that the vehicle is ready for pick up.
16. Hands over the vehicle personally to the customer.
17. Ensures work quality based on QMA guidelines for repair quality.
18. Follows the QMA procedure and guidelines.
19. Works flexible hours depending on the workload.
20. Ensures the highest degree of customer satisfaction and retention at all times.
21. Handles customer complaints and ensures corrective action has been taken.