Service Advisor | Al Futtaim Automotive | Toyota

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

We are currently seeking skilled and results-oriented Service Advisor to join our Toyota team in Dubai – Al Badia. Service Advisors play a crucial role as the primary point of contact for customers in the Workshop. They are entrusted with building the image of the Service Department, conveying a sense of trust and confidence to customers.

What you will do

• Ask questions and record customer requests without delay.
• Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
• Empathize and clarify customer requests.
• Check workshop situation and promise delivery time.
• Check and ensure accordance of invoice and work performed.
• Inform customer after work completion and agree pick up time.
• Provide clear explanation of the job done and invoice and guide to the cashier.
• Promote value added services.
• Resolve customer concerns at the earliest time and ensure satisfaction.

Required skills to be successful

• Minimum of 3 to 5 years’ experience as a Service Advisor in an automotive dealership.
• Technical knowledge to provide up-to-date technical information in response to customer inquiries.
• Excellent customer service, willing to go the extra mile.
• Strong English communication skills; Arabic speaker is an added advantage!

About the team

The role will report to the Reception Manager and you will be working in a busy workshop environment wherein you will be dealing directly with Workshop Supervisor, Controller, Foreman & Technicians on a daily basis.

What equips you for the role

• Diploma or Degree in Technical school / Certificate / Diploma in Automobile / Mechanical Engineering.
• Minimum of 3 to 5 years’ experience in the automotive industry or similar role.
• A broad-based knowledge to service as a reliable consultant is essential for this role.