Educational Background: Diploma or Degree in Automotive, Mechanical Engineering, or related fields (preferred).
Experience: 2-4 years of experience as a Service Advisor or in a customer-facing automotive role. Experience with dealership service operations is a plus.
Skills:
Strong communication and interpersonal skills.
Technical knowledge of automotive systems and repairs.
Proficiency in using CRM and service management tools.
Problem-solving and conflict resolution abilities.