Service Advisor

· Greet customers and listen to their concerns about their vehicles.

· Diagnose problems and recommend repairs or maintenance services.

· Provide accurate estimates for repairs and services.

· Explain repair and maintenance options to customers in a clear and concise way.

· Schedule appointments for service and keep customers updated on the progress of their repairs.

· Process customer payments and ensure that all paperwork is completed accurately.

· Build relationships with customers and ensure that they are satisfied with their service.

· Stay up-to-date on the latest automotive technology and repair procedures.

1. Customer Interaction:

Greet customers and listen to their concerns about their vehicles.

Clearly explain repair and maintenance options to customers, providing accurate estimates of costs and time required.

Address customer inquiries and keep them informed about the status of their vehicles during the service process.

2. Service Coordination:

Schedule service appointments and manage the service department's workflow.

Collaborate with the service team to ensure efficient and timely completion of repairs and maintenance.

Prioritize and coordinate multiple service orders based on urgency and customer needs.

3. Documentation:

Accurately document customer concerns, vehicle symptoms, and recommended repairs.

Prepare and explain service invoices, ensuring transparency in billing and charges.

Maintain detailed records of customer interactions and service history.

4. Upselling and Customer Education:

Recommend additional services and products based on the vehicle's maintenance needs and customer preferences.

Educate customers on the importance of regular maintenance and address any questions or concerns they may have.

5. Quality Assurance:

Perform quality checks on completed work to ensure it meets the dealership's standards.

Address any post-service issues or concerns promptly and professionally.

6. Qualifications:

High school diploma or equivalent; additional education or certification in automotive technology is a plus.

Proven experience in customer service or a related field.

Knowledge of automotive systems and maintenance procedures.

Strong communication and interpersonal skills.

Computer literacy and familiarity with service management software.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Working Conditions:

Service Advisors typically work in a dealership or automotive repair facility, interacting with customers and service technicians. The role may involve occasional weekend or evening hours to accommodate customer schedules.

Desired Candidate Profile:

· Excellent Communication and Interpersonal skills

· Strong Analytical and Problem-Solving skills

· Leadership and Time Management skills

· A strong understanding of automotive technology and repair procedures.

· The ability to build relationships with customers.

· The ability to work independently and as part of a team.

· The ability to multi-task and prioritize effectively.

· Proficient in Microsoft Office Suite and other relevant software.

Knowledge:

· Deep understanding of automotive systems, components, and repair procedures.

· Familiarity with diagnostic tools and equipment used in automotive repair shops.

· Ability to interpret technical manuals and diagrams to diagnose and repair vehicles.

· Awareness of safety protocols and regulations governing automotive repair.

Employment Type:

Full Time

Company Industry:

• Automotive
• Auto Accessories

Department / Functional Area:

• Maintenance
• Operations

Keywords:

• Customer Service
• Client Service Specialist
• Vehicle Service Advisor
• Automotive Service Consultant
• Automotive