Service Advisor

Job Responsibilities

• Follow the NSSW standards in all customer touch points.
• Responsible to attend high profile & major fleet customers.
• Promptness in receiving/greeting customers and understanding their needs.
• Proper inventory of customer’s vehicle and record customers’ requirements.
• Re-confirm the job requirements, repair details, cost involved, and delivery time, obtaining customer’s approval.
• Arrange test drives as required jointly with customers.
• Ensure legible and clear job advice and create job cards.
• Follow-up on job progress.
• Provide feedback to customers for additional repairs, delayed delivery time, and obtain approvals.
• Brief customers on warranty coverage and service contract coverage.
• Promote service contracts and other service products (upselling).
• Ensure job cards are closed on time.
• Ensure cars are cleaned and ready for delivery as per the promised date and set time.
• Notify customers in advance in case of delay.
• Receive customers, explain jobs carried out and charges, ensure payment, and deliver the vehicle.
• Develop and maintain long-term relationships to enhance customer retention.
• Handle customer complaints on priority and bring them to the notice of superiors.
• Ensure pending job cards are closed within the time limit.

Qualifications

• Degree or 3-year Diploma in Automobile or Mechanical Engineering.
• 3 years practical experience with dealers in similar positions.

Organization

Service - Sales Dxb
Company Name: Arabian Automobiles Co. LLC