Service Advisor

Job Responsibilities

• Ask questions and record customer requests without delay.
• Collect accurate symptoms of complaints from the customer for quick resolutions at the workshop.
• Empathize and clarify customer requests.
• Check workshop situation and promise delivery time.
• Check and ensure accordance of invoice and work performed.
• Inform customer after work completion and agree on pick-up time.
• Provide a clear explanation of the job done and invoice, and guide to the cashier.
• Promote value-added services.
• Resolve customer concerns at the earliest time and ensure satisfaction.

Required Skills To Be Successful

• Minimum of 3 to 5 years’ experience as a Service Advisor in an automotive dealership.
• Technical knowledge to provide up-to-date technical information in response to customer inquiries.
• Excellent customer service skills, willing to go the extra mile.
• Strong English communication skills; Arabic speaker is an added advantage.