Service Advisor

• Act as the primary point of contact for customers, ensuring a seamless communication flow regarding service needs and vehicle issues.
• Conduct thorough vehicle assessments to accurately diagnose problems and communicate findings to customers in an understandable manner.
• Schedule service appointments efficiently, balancing customer needs with shop capacity to maximize productivity.
• Coordinate with technicians to relay customer concerns and ensure accurate repairs and maintenance are performed.
• Create detailed service estimates for customers, breaking down costs and services to foster transparency and trust.
• Follow up with customers post-service to gather feedback and reinforce customer satisfaction and loyalty.
• Maintain accurate service records and documentation to ensure compliance with company policies and industry standards.
• Promote additional services and products based on customer needs and vehicle maintenance schedules.
• Stay updated on the latest automotive technologies and service techniques to provide informed recommendations to customers.
• Ensure a welcoming and organized service area, enhancing the overall customer experience from the moment they arrive.

Desired Candidate Profile

• ASE certification or similar credentials that validate technical knowledge and expertise in automotive service.
• Bilingual candidates are highly preferred, particularly those fluent in English and another language relevant to the customer base.
• Proficient in using dealership management systems and service writing software to enhance operational efficiency.
• Exceptional interpersonal skills to build rapport with customers and effectively address their concerns and needs.
• Strong organizational skills to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Ability to explain complex automotive issues using clear, non-technical language that customers can easily understand.
• A proactive approach to problem-solving, with a focus on delivering solutions that enhance customer satisfaction.
• Physical ability to lift and move items as needed, and to stand for extended periods while assisting customers in the service area.

Employment Type: Full Time

Company Industry:

• Automotive
• Auto Accessories

Department / Functional Area:

• Administration

Keywords:

• Service Advisor Engineer
• Customer Relations
• Advisory Services