Senior Waiter

Company Summary:

We are a national training provider which was established in 2006. We deliver further education and provide employment opportunities across a wide range of sectors through our Apprenticeship, Traineeship and other funded provisions.

Job Purpose:
To generate new business opportunities and manage existing client companies to achieve business development targets as part of our Digital & IT Apprenticeship division. Working to maintain excellent links with existing client companies and taking the lead in identifying and securing new business opportunities, providing customer/client engagement, and overseeing exceptional stakeholder management with our Apprenticeship Employer partners.

Duties and Responsibilities:

1. Identifying and securing new business opportunities - including new markets, growth areas, trends, customers/clients, products and services across our Digital & IT Apprenticeship division.
2. Assisting and supporting in the development and monitoring of Apprenticeship programmes and maintaining links with stakeholders.
3. Undertaking Organisational/Training Needs Analysis to aid/support on the implementation of training programmes to meet employers' needs, in line with their workforce development strategies and succession planning.
4. Maintaining own knowledge of policy changes, funding changes and relevant business expectations.
5. Working with Senior Management to meet budgeted targets and growth plans across all areas.
6. Reporting individual sales and performance data including trend analysis, with forward-looking forecasts on a monthly basis and working to KPIs.
7. Preparing and presenting proposals to convert business opportunities, highlighting market trends, customer analysis and areas for growth.
8. Completing the necessary checks on employers to ensure suitability for training and/or recruitment in support of the Organisational/Training Needs Analysis.
9. Ensuring that all data requirements are maintained, records are up to date, accurate and deadlines for returns are made timely with a focus on quality.
10. Ensuring that employers are compliant with ESFA funding rules and taking the lead in assisting employers in the management of their Digital Apprenticeship Service (DAS) account.
11. Delivering high-quality impartial information, advice and guidance for employers and learners to make informed choices.
12. Negotiating and contracting with other stakeholders to support the delivery of learning and development programmes as required.
13. Updating the CRM (Customer Relationship Management) system with a high degree of accuracy and concise detail, ensuring transparency and retaining the ability to analyse interactions supporting the wider growth strategy and supporting customer satisfaction.
14. Any other duties as deemed necessary by the business.

Person Specification:

Knowledge, Skills, Experience:
Strong sales background, strong communication skills, strong customer focus, computer literate / keyboard skills, high degree of accuracy, ideally previous experience of working within a sales/telesales environment, ability to cross-sell and upsell, demonstrated ability to prioritise workloads.

Intellectual Demands:
5 GCSEs Grade A-C minimum including English & Maths, must be able to learn new training and development topics, scheme rules and legislation, ability to adapt procedures to a new and more effective way of working, be willing to attend training courses for Continual Professional Development (CPD).

Skills with People:
Ability to build strong working relationships (internal/external), excellent communication skills (verbal and written), ability to persuade, influence and negotiate effectively at all levels within and outside the organisation.

Disposition / Personality:
Determined, enthusiastic, a great problem solver, team worker, reliable, sociable.

Type of Person (Motivational Profile):
Self-motivated, achievement-oriented, ability to use own initiative, ability to perform effectively when there are pressure peaks, sets high standards and consistently achieves them.

Circumstances:
Willing and able to work unsocial hours on occasions to complete tasks. Willing and able to attend company meetings which take place outside of normal working hours.