Senior UX Researcher

Senior UX Researcher primary role is to provide support to the design team for customer research and testing activities of digital products and services.

S/he will be working with a diverse team of Product Owners, Engineers and Designers to create, deliver, and test digital banking products.

Key Accountabilities of the role:

• Organise customer recruitment and interview/workshop scheduling activities.
• Follow up with interview/workshop participants on attendance. Perform qualitative and quantitative research e.g. ethnographic field studies, focus groups, interviews, customer testing, competitive benchmarking, customer surveys and questionnaires.
• Synthesize research findings into meaningful reports and outcomes.
• Organise and manage notetaking during research interviews.

Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:

• Experience in working at consumer-focused product companies delivering extraordinary user experiences.
• The ability to direct, drive, and evolve research projects in a growing and experimenting environment.
• Excellent communication skills in English (Arabic is a plus) together with analytical thinking and problem-solving.
• Capability to breakdown and simplify complex problems and to confidently present to a mixed audience of different levels in the organization.
• A user-focused design mentality. Experienced in acquiring user feedback, whether it is conducting usability studies, performing user research, or A/B tests.
• Experienced working in a dynamic design process where we let quantitative and qualitative customer data guide our designs.
• Strong time management skills and the ability to be self-directed and prioritize.
• A curiosity to learn and a willingness to adapt as new and different challenges constantly emerge.
• 3+ years of experience in product/interaction design research in a consumer-focused organisation.
• At a minimum, a bachelor's degree in design, Human-Computer Interaction, or a related field.
• Operational experience in prioritization and time-management.
• Excellent written and verbal communication skills in English (Arabic is a plus).
• Knowledge of MS Office. Additional knowledge of design research tools is a plus (Dovetail, Lookback).
• Self-driven personality with a proactive attitude and ability to maintain a structured working style.