Senior User Researcher

Ciklum is looking for a Senior User Researcher to join our team full-time in UAE.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts, and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Senior User Researcher, you will need to be able to conduct and lead research activities, integrate and deliver user insights, that help design brilliant experiences that meet our customers' needs. We recognize the pivotal role that user research plays in delivering brilliant experiences that support our customers. You'll represent the user research specialism alongside more junior researchers and be a part of a wider Product Design Team.

Our client is a technology business that runs large-scale transformation engagements across various verticals, including the public sector. You will be part of a key initiative to modernize a nationwide government platform through comprehensive digital transformation. By leveraging advanced web portals, mobile applications, CRM systems, predictive analytics, and AI, our dynamic team aims to enhance and streamline core services for government officials, the legal ecosystem, and citizens. Our primary focus is on ensuring seamless integration, scalability, and adherence to rigorous performance and security standards.

So, if you have a well-established research process with measured outcomes, articulating your success and failure stories and the lessons learned from that work, we want to hear from you.

Responsibilities

• Own, lead and execute all research activities, ensuring that the appropriate processes, principles, and resources are engaged to generate quality outcomes for customers and the business.
• We appreciate sharing thoughts, concerns, feedback, and advice because it polishes our solutions. As a user researcher, you will be in constant collaboration with product managers, designers, business analysts, and engineers to ensure everyone understands and is on board with research output.
• Feeling and acting as if you are the co-owner of the project is what makes all the difference. Go ahead and take the initiative, the responsibility, go further than the surface, and share the success of the product.
• Work with the research leadership team to develop quality standards across practice, methods, and ways-of-working.
• You’ll have the advantage of inspiring your team, sharing your experience, and mentoring team members in their skills and projects.
• Champion user research across the organization, educating, influencing, and guiding stakeholders and partners. Ensure that your team and stakeholders are appropriately supported.

Requirements

• 4+ years of experience in UX/UI research space.
• Proven experience leveraging both qualitative and quantitative research to drive product and/or organizational change.
• Professional spoken and written Arabic skills & living experience in the Middle East, fluent English.
• You have helped ship products and sites that solve real problems, and that people use, with strong case studies and research artifacts to back it up.
• Proven experience in spotting research opportunities across various parts of the product life cycle and defining the best approach to carry it out.
• You have experience leading and managing the end-to-end user research process and communicating progress and results to teams.
• Experience with setting up and analyzing the results of unmoderated usability testing studies.
• Experience with setting up and managing research repositories.
• You have strong communication skills with the ability to clearly articulate your thinking, the desire to have your voice heard, and the power to persuade others around to your perspective.
• Create evidence-led narratives that bring to life the experience of customers and colleagues, enabling partners to better understand, empathize, and engage with their needs and mindsets.
• Experience in planning, executing, and contributing to discovery phases and design sprints.
• Guide and support teams and individuals to help accelerate the adoption of user research within the organization.
• Help evolve our processes as there is huge scope for change-making.
• Experience working in cross-disciplinary teams.

Desirable

• Experience in building digital solutions for Governments or Non-Profits.
• Experience in workshops.

What's in it for you

• Ability to work on challenging projects, deal with complex solutions.
• Work with start-ups, scale-ups, and enterprise clients across different industries.
• Friendly and collaborative teams in an enjoyable working environment.
• Strong focus on continuous expertise growth through various trainings and communities.