Senior Travel Consultant- AMEX

As a Sr. Travel Consultant at American Express, specializing in Centurion and Platinum Card Members, you will play a pivotal role in delivering exceptional travel experiences and personalized service to our most valued clients. This role requires expertise in luxury travel arrangements, attention to detail, and the ability to exceed the expectations of discerning travelers.

We are currently seeking two Travel Consultants to join our team in Dubai, UAE—one fluent in Arabic and the other in Filipino.

Key Responsibilities

• Client Relationship: Serve as the primary contact for Centurion and Platinum Card Members, providing personalized travel consultation and concierge services tailored to their individual preferences and needs.
• Trip Planning: Assist clients in planning and booking all aspects of their travel arrangements including flights, accommodations, ground transportation, tours, and activities, ensuring seamless and memorable experiences.
• Luxury Travel Expertise: Demonstrate in-depth knowledge of luxury travel destinations, properties, and experiences, offering expert advice and recommendations to enhance the client's journey.
• VIP Treatment: Coordinate VIP amenities, room upgrades and special requests for clients to create unforgettable moments.
• Problem Resolution: Handle any travel-related issues or emergencies with professionalism and efficiency, providing timely assistance and finding solutions to meet the client's needs.
• Sales and Revenue Generation: Identify opportunities to upsell premium travel services and products, maximizing revenue and profitability while maintaining a focus on delivering exceptional value to the client.
• Relationship Building: Cultivate strong relationships with clients through regular communication, follow up, and personalized touches, fostering loyalty and trust.
• Compliance and Documentation: Ensure compliance with company policies, industry regulations, and contractual agreements, maintaining accurate records and documentation for all client interactions and transactions.
• Team Collaboration: Work closely with cross-functional teams including sales, marketing, and operations to deliver integrated solutions and enhance the overall client experience.

Desired Candidate Profile

• Bachelor’s degree in business administration, Hospitality Management, or related field.
• Minimum of 5 years of experience in travel consulting, with a focus on luxury travel and high-net-worth clientele.
• Exceptional customer service and communication skills, with the ability to build rapport and establish trust with elite clients.
• Proven experience in account management or sales within the travel industry, with a track record of meeting or exceeding revenue targets.
• Ability to work independently and as part of a team, with a proactive and solution-oriented approach to problem-solving.
• Proficiency in travel reservation systems such as Sabre and Amadeus.
• Strong attention to detail and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Knowledge of luxury travel trends, destinations, and suppliers.