Senior Travel Consultant

Consult and design itineraries to make customer's travel arrangements. Once the design aspect has been completed, book flights, accommodation, transfers etc. Build and maintain relationships with clients and suppliers in line with the department's objective to bring value to the organization.

Job Purpose

Consult and design itineraries to make customer's travel arrangements. Once the design aspect has been completed, book flights, accommodation, transfers etc. Build and maintain relationships with clients and suppliers in line with the department's objective to bring value to the organization.

Job Responsibilities

1. Deal with VIP / Complex clients and escalated internal and external operational issues to ensure all queries are managed efficiently.
2. Consult and design customized itineraries to meet client's leisure requirements.
3. Provide quotations with multiple options to clients to assure them that they have received the best available deals.
4. Regularly monitor queues of air and non-air bookings to ensure all changes are updated respectively and communicated with clients immediately.
5. Ensure compliance within ART and as per Terms & Conditions defined by suppliers to maintain accuracy in issuance and refund of value documents and timely management of receivables and payables.
6. Create & maintain client profiles in the system to ensure data is updated and available to complete booking processes efficiently.
7. Engage in smart selling such as upselling, cross-selling, and capitalizing on business deals, promotions from airlines & suppliers, negotiating spot deals to ensure that the consultant is adding value to clients and to ART.
8. Attend FAM Tours, workshops, trainings, and roadshows to keep abreast of product and destination knowledge.
9. Report cash/PO documents daily.

Job Requirements

Qualifications: Higher Secondary educated or equivalent.

Experience: Minimum 3-5 years relevant experience.

Knowledge & Skills: Leisure travel industry knowledge, previous experience working with travel systems, geographical knowledge, good relationship building skills, ability to work well under pressure, ability to meet deadlines, and ability to multitask.