Senior Therapist - Spa - Jumeirah Marsa Al Arab

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Designed as a destination in its own right, Jumeirah Marsa Al Arab sets a new standard in global hospitality. Featuring an avant-garde design by architect Shaun Killa, Jumeirah Marsa Al Arab includes a hotel with 387 rooms and suites, 82 luxury residences, an 82-berth superyacht marina by D-Marin and The Fore, where four restaurants join together to bring guests the best dishes from around the world.

Explore new worlds of wellness, gastronomy and mixology. Spacious rooms and residences all come with outdoor terraces and floor-to-ceiling windows designed to maximize their shimmering views across the Arabian Gulf. Landscaped grounds conceal five pools that cater to the needs of every visitor, from families to spa seekers. Wellness is redefined with three floors of spa space, where there are dedicated women only spaces and where treatment rooms segue to private terraces and the ocean beyond. Meanwhile, the look and feel of the 10 restaurants and 9 bars are inspired by destinations across the world and designed to appeal to a well-travelled clientele.

Guests are invited to spend precious time with family and friends, celebrate or simply enjoy the quiet luxury of time by the water.

An opportunity has arisen for a Spa Therapist (based in UAE) to join our Wellness team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:

1. Perform spa treatments to the highest standards, ensuring adherence to protocols and providing professional service.
2. Ensure therapists are prepared for guests, conduct consultation questionnaires, and handle complaints or queries effectively and professionally.
3. Maintain a clean and safe spa environment in line with regulations, ensuring adherence to SOPs and UAE regulations.
4. Oversee therapist training paths, maintain treatment room standards, and participate in continual training with product houses.
5. Keep treatment costing and inventory par stock updated, minimize waste, and ensure the Cost of sales aligns with budget.
6. Achieve retail sales targets through personal prescriptions, provide beauty demonstrations, and maintain product knowledge.

The ideal candidate for this position will have the following experience and qualifications:

1. 3-5 years of work experience as a Spa Therapist preferably within luxury hospitality or luxury customer service
2. Qualified to NVQ level 3 or equivalent BTEC, BABTEC, CIDESCO or body therapy NVQ Level IV.
3. Adaptability and appreciation of cultural diversity
4. Ability to make guests feel relaxed and provide an immersive wellness experience

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.