Senior Technician HVAC - Global Marine & Navy

What You Will Do

The Senior Service Technician HVAC Marine is a key role reporting directly to the Service Manager and will be based in Dubai. The Marine Service team carry out design, commissioning, inspection, and troubleshooting of very complex systems under time constraints and in accordance with defined processes, service agreements, and customer needs.

As a member of this team, you will work within a dynamic environment that provides a platform for you to develop your technical and project management skills.

How You Will Do It

As an experienced technician, you will be using your technical understanding of refrigeration, air conditioning, ventilation, controls, and other relevant topics in the maritime and offshore HVAC sector to provide technical support to both technicians and customers throughout a larger geographic area. As a Senior Service technician, you will be the primary contact for all the technical installation and/or servicing issues on-site. You will be responsible for supporting clients for complex requests and calls as they are received.

As an experienced Senior Service technician, you will develop excellent customer relationships along with providing proactive feedback and documentation on the status of the customer's equipment and systems, as well as work done. You will lead projects while on-site, mentoring less-experienced members of the service team technically and organizing on-site work activities for complex, multi-person tasks.

You will be accountable for the diagnosis and repair of system problems, which necessitates specific technical expertise, required certifications, and an understanding of time and material constraints.

As a Senior Service Technician, you provide customers and operational management with high-level technical support and guidance. When necessary, seek clarifications and technical assistance from the relevant engineering team, which helps to fix the issues that arise. You will ensure that the installation, start-up, and commissioning of systems are in compliance with established guidelines, procedures, and standards.

You will also be accountable for advising your customer of the type of service rendered, any unresolved problems, suggesting upgrades, replacements, or enhancements to the system, and encouraging the sale of change orders and/or further labor and material work (L&M) and providing any training on system functioning. You will concisely document everything that was done and submit the service reports promptly.

Required

What we look for

• Relevant qualifications in the specific trade of HVAC & Refrigeration
• Minimum 10 years of experience in overhauling of reciprocating & screw compressors and troubleshooting/installation/commissioning of relay-based and PLC-based control panels for HVAC systems
• Subject matter expert knowledge on complex products and advanced systems, including knowledge of 3rd party systems/system integration
• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks
• Provide solutions to others on very complex system problems by either troubleshooting or advising how to resolve problems
• Must adhere to company safety policies and procedures to ensure all duties are performed in a safe and professional manner
• Candidate should be fluent in English speaking & writing