Senior Technical Service Technologist

Company Background:

Ingredion is a global Fortune 500 provider of ingredient solutions that touch millions of lives every day. With over 19,000 customers in 120 countries, we create solutions that help nourish, comfort, and delight people all over the world. We are proud to source our strength from nature. That's why we're growing sustainably with an industry-leading product portfolio that includes plant-based proteins, sugar alternatives, and clean and simple ingredients that deliver on changing consumer needs while protecting our planet. Although we are best known for our food ingredients, we are much more than a food business. We co-create bespoke solutions with our customers; from cosmetics and beauty to paper and textiles to pharmaceuticals driven by relentless curiosity. We make it our business to anticipate industry trends and to bring together the potential of people, nature, and technology to make life better.

We don't just make ingredients. We create possibilities. Be What's Next with us.

The Senior Technical Service Technologist Middle East is responsible for providing outstanding technical customer experience and driving innovation to create superior customer-centric solutions. In addition, the incumbent is an expert in formulating, applying ingredients, understanding structural & functional relationships, and food processes.

Core Responsibilities:

• Act as the lead technical contact for assigned customers and key accounts, providing comprehensive technical expertise throughout the customers' innovation process to meet the business growth targets.
• Analyze and address complex technical issues and significantly improve, change, or adapt existing techniques.
• Conduct application trials involving formulation and process development or fine-tuning in the presence of customers or at the customers' site. Work proactively on own ideas and utilize customer feedback to develop innovative food solutions.
• Utilize all resources to evaluate customers' recipe ingredients and processes to diagnose problems and apply food technology knowledge and give recommendations on the best solution.
• Organize visits to customers and/or visits from customers to the Ingredion Idea Labs (planning trials, meetings, and venue). Inquire, listen, and fully understand the needs of customers and work with the business team to quickly deliver innovative solutions.
• Develop strong relationships across key stakeholders in the technical and commercial teams and distributors to drive and prioritize projects & activities aligned with the strategy and maximize business return.
• Document technical work centrally and communicate project results internally as well as externally to customers. Record and share relevant customer activities and project updates in customer relationship management system.
• Evaluate customer and competitor portfolio expertise and services to gain insights and share knowledge with the team.
• Work with a diverse group of people within an international organization, leverage global resources to address local requirements, and actively participate in cross-functional project teams.
• Manage Dubai's Idea Lab. Be accountable for Idea Lab's deliverables by organizing the lab's activities, including the activity of the Technical Service Technologist.

Qualified candidate will have:

• Degree or equivalent in Food Technology, Food Engineering, or other relevant discipline.
• Strong experience in a Technical Service, NPD, or Applications team in specialty food ingredients.
• Application experience in Dairy, Savory, or Beverages industry. Knowledge of Sugar Reduction applications and the interactions with different food ingredients systems and food processing.
• History of successful projects delivering product innovation and proven track record of technically supporting customers in the food industry.
• Advanced understanding of equipment and technologies to enable laboratory and pilot plants trials with a focus on these application areas.
• Excellent analytical, monitoring, and communication skills.
• Fluent in English (verbal & writing). Fluent in Arabic would be a plus.
  

Required behaviors and skills:

• Win with Customers: Understand and share needs, create distinctive value, build deep relationships. Proactively build a good understanding of the customer to ensure own work is responsive to customer needs.
• Drive for Results: Works collaboratively with others.
• Innovate: Foster new ideas and creative thinking to deliver innovative solutions.
• Foresight: Solve complex problems and develop creative solutions.
• Learning: Self-awareness, curious, open-minded, courageous.

Other:

• Ability to travel within the region up to 40% of the working time.
  

Relocation Available:

• No.

Required Experience:

Senior IC