Senior Technical Engineer

Job Purpose

Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world's largest international airline and become a vital part of our cutting-edge information and technology team as Technical Product Manager.

Join our Technical Product Management team, where we build effective technology products and services that our customers love. We offer a mix of B2B and B2C products and services in domains such as Digital, Airline and Airport Operations, Group Services, and Commercial. Our goal is to continuously evolve our products, enriching them with features that focus on delivering value to our customers and users. If you are passionate about creating impactful technology products and ensuring their success, we invite you to apply and to contribute to the innovation and excellence at Emirates Group.

In This Role You Will

• Provide expert technical consultancy and guidance to EGIT dealing within the technology area and act as lead technical member in the project team delivering the work packages assigned. Foster the development of high-performing technical teams to meet strategic architectural objectives.
• Develop IT Solutions that meet customer requirements. Ensure that the design is robust, appropriate and of high quality and conforming to corporate standards and in line with the technical strategy.
• Ensure that the developed architecture/solution meets the service level requirements in terms of expected availability, capacity, continuity, security, performance and reliability.
• Develop solution architectures for assigned projects with the established EA standards and also support the development of technology advancements and adaptation of new technologies.
• Collaborate with other IT Technology teams to implement ongoing monitoring of the relevant technology to ensure level 1 & 2 incidents are configured within EMS.
• Guide Project Manager/Technology team managers for solution definition, technical design and development of in-house developed solutions. These are to be delivered as per agreed costs and timescales to meet signed-off functional, technical and process requirements.
• Ensure that assigned incidents are resolved within the agreed service levels and problems are defined and analysed in line with the Problem Management Process. Ensure that solutions to problems meet the architectural and security standards within the technology area and that impact on the business is minimised. Own and manage changes within the technology area.
• Publish and maintain high-quality documentation and data catalogue for the technology area. Working within the standard templates and documentation guidelines which includes detailed design, configuration details, support procedures, operations manuals and deployments architecture to ensure data accuracy, accessibility, and governance across systems.
• Manage End-of-life replacement of equipment and/or software within the technology area to ensure conformance to technical standards and support the technology initiatives and directions.
• Ensure the process and enhancement specifications are translated into effective programs with error-free code using the enterprise development tools, methods and languages.

Qualifications & Experience

To be considered for the role, you must meet the below requirements:

• Degree or Honours (12+3 or equivalent) in a subject related to Computer Science or similar.
• 5+ years of working in Information Technology within Tooling & Metrics.
• Experience working in DevOps and/or Agile methodology (SAFE), Confluence and JIRA.
• Microsoft Certification related to Microsoft 365, Power Platform, Enterprise Voice Technology or End User Technology (Optional). Python and SQL Scripting Skills, desired DAX.
• Knowledge and understanding of Metrics, Logs and Traces and their influence over application health and performance.
• Strong communication skills with the ability to translate complex technical concepts into clear, actionable insights for diverse stakeholders, fostering collaboration and alignment across teams.
• Experience in UX/UI design with proficiency in using tools like Figma to create wireframes, dashboard prototypes, and user-centric designs (Focused on Power BI dashboards).
• Experience in DAX and Figma is strongly desired.
• Cloud domain certification such as AWS Certified Solutions Architect Professional, AWS Certified Advanced Networking, Specialty or Azure Solutions Architect Expert would be desirable.

Salary & Benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what's it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.