Senior Systems Engineer- Abu Dhabi

Job Title: Senior Systems Engineer

Job ID: TBD

We are currently seeking a Systems Engineer (SE) in Abu Dhabi

Job Summary:

Responsibilities for this role include but are not limited to:

• Based out of Abu Dhabi, install and support DDN's Storage Clusters, SAN, Scale-Out NAS and Parallel File Systems solutions in Abu Dhabi.
• Develop a substantial knowledge of the company's Storage Systems product line.
• Ability to install, support and troubleshoot Storage product line - DDN's Advanced Trainings are provided.
• Document the Customer installation (Training on the current installation is provided).
• Develop innovative and work around solutions to customers' business needs when required. Programming creative and robust middleware when required.
• Participate in Help desk/Technical Support desk rotation.
• Provide Level 1 & 2 Support on Abu Dhabi & others Middle East installation, as a team effort, qualify support requests, solve them when possible otherwise escalate to Level 3 and DDN Engineering when required and provide accurate follow up until full resolution of the case.
• Sometimes during weekend or at night, when exceptionally required by a Severity 1 call, which could not be solved remotely, fix a severity on site - compensation for extra hours shall be provided in this case.
• Creation of installation status reports and participation in weekly staff calls with the manager.
• Present weekly status reports of activities to the Middle East Technical manager.
• Ability to manage customer relationship post-sale issues.

Experience and Qualifications required for this role are:

• Expertise in Linux Operating System Administration (and some on Windows).
• Expertise in Linux Scripting (Shell).
• Strong knowledge in IP Networking.
• Desired but not mandatory experience in Storage Area Networks (SAN, Fibre Channel) & RAID Storage.
• Desired but not mandatory experience in Quantum SNFS, or Lustre or IBM's GPFS HPC File System.
• Good analytical and troubleshooting skills.
• Good oral communication skills.
• Good written communication skills.
• Good English spoken and written.
• Able to take directions and see a project or task through to completion.
• Team player who can work well in a multi-cultural environment in the Middle East.
• Ability to travel in the Middle East, including Saudi Arabia, Qatar, Egypt and to participate in DDN's Group Meeting, Team Training, and help other installations.
• Ability to travel in Europe and USA to attend DDN's Group Meeting and Team Training (less often).

DDN has a strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities:

• Self Starter - A pro-active orientation and the ability to operate independently to achieve goals.
• Success/Achievement Orientation - Ability to thrive in the face of adversity, drive to overcome all obstacles to reach goals.
• Leveraging Relationships - Orientation to leverage all relationships (internally and externally) to maximize personal and DDN successes.
• Problem Solving - Ability to understand a situation and to identify the best route to satisfy all concerned parties and enhance DDN's brand.

DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.