Senior Supervisor

Achieve excellent standards of customer service in the department by directing and coaching the sales team, and leading by example on the shop floor.

1. Use sales data to maximize sales on a day-to-day basis.
2. Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager.
3. Ensure that the standards of grooming, presentation, and professional conduct are set and maintained.
4. Motivate team members to achieve shared goals and acknowledge team and individual successes.
5. Ensure all new starters are inducted into the department team.
6. Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department.
7. Monitor the stock in the department and inform the Store Manager of any depleting stocks or stock loss to take corrective action.
8. Ensure the department is merchandised commercially and visually as per the guidelines provided by the brand.
9. Maintain high standards of housekeeping with regards to the sales floor, fitting rooms, and stock areas.
10. Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies, etc.