Senior Specialist, Digital Change Management

JOB PURPOSE :

As a key member of the Digital Change Management team, the Senior Specialist, Digital Change Management partners closely with the business functions to capture, understand, prioritize, and describe their Digital demands. Provide the primary business interface to Digital delivery and enablement functions for an effective alignment with business needs.

The Senior Specialist, Digital Change Management assists in managing the communication with the Customer functions. Leads the transitions efforts and helps customers in adopting and adapting to the new Digital services and solutions.

Responsible for maintaining optimal customer satisfaction levels, the Senior Specialist, Digital Change Management proactively identifies service improvements opportunities and works with the Customers in the resolution of service conflicts.

KEY ACCOUNTABILITIES:

Digital Change Management

1. Serve as "a trusted advisor" and the primary point of contact from Digital for business line, managers, and key contacts in order to communicate IT services and capabilities.
2. Plan and lead the liaison between the business functions and the Group Digital & Cybersecurity teams in order to provide the required guidance to the business users and maintain a positive relationship with Group Digital & Cybersecurity customers.
3. Develop recommendations to facilitate the joint or coordinated application project delivery across business units in collaboration with other Digital teams. Evaluate joint initiatives as they relate to corporate strategy to ensure convergence and opportunities for measurable success.
4. Support high-level feasibility studies in the pre-project phase to determine the viability of progressing a solution or a service.
5. Market Digital solutions to the business and run awareness campaigns to promote their efficiency and utilization.
6. Develop a communications program to maintain an effective communication channel with customers that builds stronger relationships.
7. Define Digital change management strategy across the group companies and standardize the communications for the Group Digital & Cybersecurity projects.
8. Build and improve customer relationships e.g., conducting surveys; forming focus groups; benchmarking best practices; analyzing information and application usage.
9. Advise the business line on the risks and benefits of existing and new technology to build competitive advantage and improve business performance.
10. Coordinate with the internal Digital & Cybersecurity Teams to develop and maintain multi-year business capability roadmaps. Contribute to business strategic planning processes and facilitate the Group Digital & Cybersecurity execution of business changes through the use of technology to meet the Function's objectives.
11. Plan, supervise, and coordinate all activities in the assigned area to meet functional objectives.
12. Train and develop the assigned staff on relevant skills to enable them to become proficient on the job and deliver the respective business objectives.
13. Implement approved Function/ Division/ Department/ Section policies, processes, systems, standards, and procedures in order to support execution of the work programs in line with Company and International standards.

Stakeholder Management

1. Supervise the tracking of Business Portfolio Communications of Group Digital & Cybersecurity Projects.
2. Lead the liaison with business unit management and enable them to articulate their technology needs and requirements that will advance business performance.

Act as an SME for the future domain specific implementations

1. Implement the best practices for all Change Management activities / implementations.
2. Provide the required training and support to users during and after deployment of any relevant digital solutions.

Other Duties

1. Contribute toward and promote the protection of ADNOC Digital assets and corporate information against threats to their security by implementing the Company information security standards and all other related policies, regulations, and guidelines.
2. Provide input for preparation of the Function / Division / Department / Section budgets, assist in the implementation of the approved Budget, and work plans to deliver business objectives.

Performance Management

1. Contribute to the achievement of the approved Performance Objectives for the Function/ Division / Department/ Section in line with the Company Performance framework.

Innovation and Continuous Improvement

1. Design and implement new tools and techniques to improve the quality and efficiency of operational processes.
2. Identify improvements in internal processes against best practices in pursuit of greater efficiency in line with best industry standards in order to define intelligent solutions for issues confronting the function.

Health, Safety, Environment (HSE) and Sustainability

1. Comply with relevant HSE policies, procedures, controls, applicable legislation, and sustainability guidelines in line with international standards, best practices and ADNOC Code of Practices.

Reports

1. Provide inputs to prepare MIS and progress reports for Company Management.

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal

1. Regular contacts with IT Management Team and End-users across ADNOC Group on services delivery and services operations related matters.
2. Frequent contacts with Programs / Projects Managers and Architects on matters related to services transition, roadmaps developments and projects and programs delivery.
3. Regular contacts with the counterparts in ADNOC Group Companies on IT related matters.

External

1. Frequent contacts with external auditors, local / international vendors, consultants and IT professional organizations to facilitate quality and cost-effective service delivery.
2. Occasional contacts with counterparts in regional and international oil companies for exchange of information / benchmarking / study visits and other programs.
3. Regular contacts with local and international IT service providers on matters related to IT services delivery and strategic directions.

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS:

Minimum Qualification

1. Bachelor's Degree in Business Management, Computer Science, Information Technology, or equivalent.

Minimum Experience & Knowledge & Skills

1. 10 years of relevant IT experience including at least 5 years in positions of progressively increasing technical and managerial responsibilities in IT with emphasis on IT solutions, application development and project management.

Professional Certifications

1. Professional Certificates in Business Analysis, Systems Analysis, Project Management, IT Transition and Change Management, etc.
2. ACMP / Prosci certification in Change Management.