Senior Sales Support Assistant - The Emirates Group

Job Purpose: To communicate product information and provide a high level of customer service to the travel trade and airline customers, and to provide relevant reports thereby contributing to the team's delivery of set targets and annual business objectives.

Job Outline:

1. Visit clients along with the sales team and jointly provide information on new products and answer product related queries.
2. Ensure that the queries raised are addressed and timely feedback is given to clients and highlight any required corrective action to the sales team.
3. Establish direct contact with key personnel in all agencies and accounts handled by the sales executives and network effectively to promote and offer services of the airline.
4. Liaise with the sales team in order to execute agreed marketing and sales strategies and assist with organising trade events.
5. Communicate information on products using agreed communication methods including information on airline frequent flyer programs to build and retain brand loyalty.
6. Consolidate and analyse market and competitive intelligence obtained through various sources and report back to the Sales team on the findings.
7. Liaise with the relevant managers within dnata and the airline to obtain pricing approvals, handle group movements, fare Global Distribution System and system updates. Organize the required training and system accesses.
8. Provide timely reports and analysis as required to support the department business plan.
9. Perform relevant administrative duties to support the team.

Qualifications & Experience:

1. More than 3 years of Customer Service and Customer Relations experience.
2. 10 Years schooling or equivalent.
3. Preferable work experience in an Airline or Travel Agency.
4. Basic fares and ticketing qualification from a recognised institute or airline.
5. Knowledge of fare construction and ticketing with an understanding of Computerised Reservation Systems (CRS)/MARS/Galileo/Sabre.
6. Knowledge of MS Office packages.
7. Knowledge of world geography.