Senior Sales Manager

Mandarin Oriental Hotel Group

Dubai

AED 50,000 - 200,000

Job description

Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand and knows how to sell against them.
Ensures that selling strategies are adhered to during negotiations and maximizes upselling opportunities whenever possible.
Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concern to offer better business solution.
Cross sells brand across MOHG portfolio through MObilise programme.
Ensures all requests are handled in the time frame set by the company.
Attends weekly and monthly department meetings and prepares account performance accordingly and contributes with market and customer feedback.
Covers accounts when required by Department Head.
Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.
Services our customers in order to grow share of the account.
Builds strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
Sets a positive example for Sales, Reservations and Conference Sales teams.
Handles guest complaints and disputes.
Ensures an excellent working relationship with all colleagues within the hotel
Utilizes all available on the job training tools for colleagues.
Conducts sites visits as required by hotel operation