Senior Sales Manager

Responsibilities

1. Consistently offers professional, engaging, and friendly service.
2. Representing Fairmont values and service promises.
3. Evaluating group requests.
4. Determine group rates based on evaluation with support of DOS.
5. Sending proposals/contracts.
6. Regular follow-ups to ensure the highest possible conversion.
7. Handles negotiations to ensure maximization of revenue income.
8. Site inspections to showcase the property.
9. Entertainments (when group request involved).
10. Update on lead status for all necessary meetings and reports.
11. Constant communication with field sales team.
12. Preparation of monthly production reports.

Qualifications

• Previous sales experience required.
• Excellent communication skills (verbal and written).
• Professional presentation skills (site inspections).
• Understanding of group operations (arrival procedures, meeting requirements, etc.).
• Knowledge and experience with Microsoft Office is mandatory.
• Previous experience in MICE is an advantage.
• Team player with a supportive attitude.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Highly responsible and reliable.