Senior Sales Manager

Key Responsibilities

• Oversee the front desk operations, ensuring all guests receive prompt, professional, and courteous service.
• Handle guest check-ins and check-outs, room assignments, and special requests.
• Address and resolve guest complaints and concerns in a timely and effective manner.
• Coordinate with other departments to fulfill guest needs and enhance their stay.
• Prepare and manage daily reports, logs, and shift summaries.
• Ensure the safety and security of guests and staff by adhering to hotel policies and procedures.
• Handle emergency situations, such as medical incidents, fire alarms, and security breaches, in a calm and effective manner.
• Conduct regular inspections of the front office area to maintain cleanliness and order.
• Develop and maintain positive relationships with guests to enhance their loyalty and satisfaction.
• Assist in managing VIP and repeat guest programs to provide personalized service.
• Gather guest feedback and use it to improve services and address issues.
• Maintain clear and effective communication with all departments to ensure smooth operations.
• Relay important information and updates to the front office team and other relevant departments.
• Supervise and support front office colleagues, including receptionists, concierge, and bell attendants.
• Provide training and guidance to front office team members to maintain high service standards.