Senior Sales Account Manager

Responsibilities

• Approach all encounters with guests & employees in a friendly, service-oriented manner, creating a working environment of trust and fun.
• Maintain regular attendance at department & operations meetings, which may vary according to the needs of the hotel.
• Ensure strict adherence to all Municipality Health Codes and Standards.
• Ensure a safe & healthy work environment for all guests and heartists, ensuring productive operations.
• Schedule all stewarding heartists (weekly, vacations, and PH). Assign/re-assign heartists during shifts to areas of need. Approve any OT when business levels are high.
• Conduct One-on-Ones with your heartists to understand them better.
• Closely monitor your leaders, delegate & give positive and negative feedback.
• Conduct daily shift briefings and monthly communication meetings.
• Perform & train on all stewarding duties including health and safety, product equipment, and behavioral techniques.
• Update all colleague logs/files and communication boards with the assistance of your assistant.
• Supervise & ensure maintenance and cleanliness of all kitchens and back of the house, including the driveway ramp into the basement, smoking room, and basement driveway.
• Ensure all heartists on shift maintain grooming standards.
• At the start of the shift, do a complete walkthrough of stewarding areas with the shift supervisor to observe the status of all areas. Make notes of all items that need to be done and follow up throughout the shift.
• Continuously walk through all areas throughout the shift.
• Report all accidents & unsafe areas or machinery.
• Work with Culinary, Banquets, Catering & Outlets to anticipate equipment needs.
• Attend daily Catering & Culinary BEO meetings to see what set-ups are needed to be done on shift.
• Ensure proper pass-off to other leaders and stewards using a communication logbook.
• Ensure MSDS (Material Safety Data Sheet) Binder is updated & compliant.
• Maintain payroll & all other Fairmont Hotels & Resorts standards.
• Consistently look for ways to control expenses & improve service.
• Strive to achieve your goal of CES, assisting all other F&B departments in achieving their goals through resource support and breakage awareness.
• Control breakage, waste, and spoilage by walking through the areas & monitoring all F&B heartists, correcting any observed behavior.
• Order and control inventory/stocks of all cleaning compounds.
• Participate & support the hotel’s Green Team initiatives.
• Adhere to Hotel’s Hygiene and HACCP standards and ensure Standard Operating Procedures and Requirements are fully met.
• Liaise with Johnson Diversy & all other contracts for the heart of house.
• Attend Dubai Municipality Meetings and actively participate in HACCP Committee Meetings, implementing the HACCP system in the hotel with the Executive Chef/Director of Culinary.
• Perform job-related duties & special projects as assigned.

Qualifications

• Should be a PIC Member.
• Certified in Basic Food Hygiene.
• Diploma in hotel management is an asset.
• At least 8-10 years in a five-star international chain hotel or restaurant.
• At least two years in an international five-star hotel/restaurant in a similar position.
• Impeccable service standards and attention to detail.
• Demonstrated ability to lead people and achieve results together with the team.
• Ability to effectively solve problems and make decisions in a fast-paced, high-pressure environment.
• Highly motivated, with a strong presence.