Senior Quality Analyst - Managed Services

Be among the first applicants.

Intertec Systems

United Arab Emirates

AED 120,000 - 200,000

Be among the first applicants.

4 days ago

Job description

EXPERIENCE:

8+ years

CERTIFICATIONS:

ITIL V4 Managing Professional, ISO: 20000 Lead Auditor, ISO: 27001 Lead Auditor

RESPONSIBILITIES:

Managed Services process development
Implementation and governance
Auditing
Corrective actions and preventive actions
Management reporting
Client communication
KPI validation
Trend analysis

Mandatory Technical Skills:

ITSM tools (BMC)
Power BI report tool
Data verification techniques