Senior Program Manager

JOB SUMMARY

The Information Technology Program Manager will have a demonstrated track record of successfully leading and driving a broad array of strategies and project implementations. This position is responsible for ensuring that appropriate project plans are developed, scope and deliverables defined, resources secured, and expectations set, and that system implementation is conducted with minimal impacts to end-users and all required support activities have been accomplished. Primarily, this role will demonstrate excellence in strategic thinking and leadership and be able to influence with authority.

PRIMARY JOB DUTIES AND RESPONSIBILITIES

The Senior Program Manager will encompass 5 key pillars to align to the strategy of the IT PMO:

1. Strategic/Vision: Responsible for the IT Strategic Vision – working with the CIO & Senior IT Leadership to develop & formalize.
2. Governance/Process Champions: Responsible for internal/external processes & governance (developing/implementing/chairing).
3. Enterprise Collaboration: Bridging gaps and fostering a culture of collaborative working through relationship building.
4. Service Performance Management: Monitoring and measuring across the IT Organization and providing solutions.
5. Leadership: Ability to build good frameworks and models for prioritization, planning, and execution.

Proven ability to collaborate across teams and across levels of management. Active engagement champion within the IT PMO team and also throughout the organization. Leads and owns key strategic initiatives, delivering value across the IT Organization. Assists with the development, implementation, communication, and promotion of strategic tactical plans. Develops recommendations and content for project presentations/reports to CCAD Senior Executives. Provides mentorship to the IT organization. Participates in programs relating to performance evaluations and career development planning. Raises IT PMO visibility through involvement in local industry organizations.

Management:

Ability to lead and manage multiple large-scale programs. Responsible for line management of IT PMO Analysts. Continually seeks and capitalizes upon opportunities to increase customer satisfaction and deepen client relationships. Galvanizes business opportunities leading them into business transformation initiatives. Complies with, enforces, and develops standard policies and procedures. Provides accurate, timely information to the PMO Director related to program status. Monitors resource utilization through demand management. Establishes and monitors department quality objectives, milestones, and benchmarks. Central contact for best practice (e.g., Project Management methodology, Policies & Procedures, etc.).

QUALIFICATION & EXPERIENCE REQUIREMENTS

Education:

Bachelor’s degree in Business Administration, Management, Management Information Systems, or other related degree is required.

Experience:

• Minimum of 10 years of project management experience is required.
• Minimum of 5 years of IT domain experience across Technology, Business, and Clinical applications specific.
• Demonstrated knowledge and/or experience of implementing Healthcare Technology/applications projects in complex environments.
• Demonstrated ability and experience of managing project teams.
• Experience with managing resources, conflict resolution, problem solving, understanding of budgets and other related project management techniques.
• Healthcare industry experience is preferred.

Certification and Licensure:

Project management certification (PMI or equivalent) is required.

Job Specific Skills and Abilities:

• Strategic thinking and ability to think ‘outside the box’.
• Strong understanding of project management methodologies, tools, and best practices.
• Strong written and verbal skills with demonstrated ability to present articulate compelling proposals to a non-technical audience.
• Strong interpersonal skills with the ability to collaborate well with others and reconcile differences among resources/departments.
• Ability to communicate in English is required.
• Ability to communicate in Arabic is preferred.
• Proficiency with Microsoft Office suite.