Senior Operations Manager

Job Title: Capex Projects & Engineering Manager

Location: Cairo Festival City

Vacancy: 1 Vacancy

Job Description:

To assume responsibility for and ensure the efficient operation and delivery of Capex Projects & Engineering services for Cairo Festival City.

What you will do:

• Negotiate and recommend procurement of capital expenditure according to the operations need.
• Ensure new assets being brought into operations are entered into a pre-planned maintenance program and subject to QA procedures.
• Establish SLAs and KPIs of the outsourced contractors and track performance levels of the contractor providing engineering services against set KPIs and SLAs by routinely assessing performance against a checklist, identifying defaults or shortcomings in service levels, and based on same preparing necessary reports for management.
• Manage sub-contractors, consumables, and equipment daily; responsible for tender procedures to ensure probity; responsible for implementation and monitoring of sub-contractor performance. Inventory management of CFC-owned spares. Ensure best value management techniques within contracts. Development of contract delivery strategy, providing demonstrable operational benefits.
• Responsible for management of the staff recruitment, selection, training/development, and succession planning as required for In-House and managing the outsourced contracting Supervisors and staff.
• Implement expected service standards to the staff and monitor them in terms of personal grooming, hygiene levels, communication skills, and the service offered to guests with the objective of superior guest experience and ensuring that they are appropriately representative of the staff standards of the Festival City. Arrange necessary training to maintain/improve standards.
• Coordinate with the development team for the ongoing construction. Maintain ongoing construction handover activities without any break to customer experience.
• Prepare routine and ad hoc reports, with the objective of keeping the management informed about all issues relating to operations of the City and taking necessary action thereof. Prepare monthly financial analysis for operations for Operation monthly report.

Desired Candidate Profile:

10 years’ relevant experience in commercial and real estate technical operations, especially with some background in communication and electronic services would be highly advantageous.

What equips you for the role:

• Bachelor’s degree in Electrical or Communication Engineering.