Senior Operations Manager

Organisation: Speedo Swim Squads

Contract Type: Permanent

Qualifications:

• Teaching Swimming: SEQ Level 3 Swim Coordinator
• Teaching Swimming: SEQ Level 2 Teaching Swimming Qualification or ASA Level 2 Award in Teaching Aquatics (QCF)
• Degree or equivalent
• Coaching Swimming: Senior Swimming Coach Certificate or Level 3 Award

Working Hours: Full time

Location: Dubai, United Arab Emirates

Salary: $48,000 to $55,000 USD

Closing Date: 30th April 2025 23:59

Job Reference: SeniorOpsManager-2025

Speedo Swim Squads in Dubai is seeking a Senior Operations Manager.

As the Senior Operations Manager, you will work closely with the Club Director and Management to deliver a high-quality swimming program unique to Speedo Swim Squads across more than 14 venues and a dedicated dynamic coaching and teaching staff.

Key Responsibilities

• Operational Planning and Implementation:
  • Lead all operational planning, scheduling, and implementation activities across the Club in close collaboration with the Club Director and Management.
  • Oversee the coordination and execution of swim programs, swim terms, camps, venue/staff timetables, bookings, marketing, and promotions.
• Class Timetabling and Staff Scheduling:
  • Develop and manage class timetables and staff rosters across all Club venues.
  • Balance school and Club requirements with business, financial, and quality performance indicators (KPIs), focusing on revenue generation and cost management.
• Systems and Software Management:
  • Ensure all Club-designated templates, systems, and software are maintained, updated, and utilised as required.
  • Uphold data accuracy and operational efficiency by keeping these tools current and properly implemented.
• Policies and Procedures:
  • Develop, review, and update the Club’s Standard Operating Procedures, processes, policies, and procedures as needed.
  • Guarantee consistent compliance and understanding of these guidelines among all staff members.
• Stakeholder Relationship Support:
  • Collaborate with ownership and management to maintain and strengthen relationships with key stakeholders, including schools, venue partners, and other community organisations.
• Staff Communication:
  • Distribute schemes of work, timetables, and relevant updates to all staff before the start of new terms, camps, and programs.
  • Provide clear, timely instructions and information to ensure staff preparedness.
• Training and Certification Oversight:
  • Plan, organise, and deliver internal and external training programs and certification courses.
  • Mentor staff to ensure high-quality teaching standards and consistent professional development.
• Event and Gala Management:
  • Coordinate and manage swim events, including galas for the Club and external school partners.
  • Oversee logistics, scheduling, and staffing to ensure successful and well-organised events.
• Staff Recruitment and Expansion:
  • Build and expand the pool of part-time swimming teachers and coaches to support Club growth.
  • Ensure a robust, qualified, and motivated teaching team is always available to meet demand.
• Reporting and Quality Assurance:
  • Complete all required Club and venue reports in a timely manner.
  • Ensure that quality standards are strictly maintained and never compromised.
• Customer Service and Engagement:
  • Provide a high level of customer engagement with students and parents, fostering a positive, energetic, and supportive learning environment.
  • Address inquiries or concerns promptly, ensuring customer satisfaction and retention.
• Professional Presentation:
  • Maintain a well-groomed, professional appearance at all times.
  • Represent the Club’s values and reputation through consistent, courteous, and professional conduct.

How to apply

Please submit a Cover Letter telling us why you are applying for the role, explain your passion/interest in swimming, and summary of club operations experience.