The Senior Operations Manager supports the Head of Operations in overseeing daily operations within the department, ensuring the smooth execution of both arena and client-based events. This role involves ensuring that large-scale (Premium) events meet established timelines, budgets, and quality standards. Responsibilities include managing suppliers, adhering to arena operating procedures, and regularly reporting progress to the Department Head.
Key Responsibilities
Assist the Head of Operations with event deliveries and departmental KPIs.
Oversee the daily operations of venue event management and housekeeping departments.
Support corporate initiatives including departmental audits, BCM programs, supplier rate card negotiations, and long-term agreements.
Aid in the planning and management of annual CAPEX and OPEX budgets.
Collaborate with various departments to respond to event RFPs, covering operational requirements and contributing to strategic decisions, event layout design, and overlays.
Work with the Project team on event planning and budgeting, obtaining competitive quotes, and brainstorming efficient delivery models.
Manage operations for both arena and client-based events, including staging, housekeeping, technical, and production aspects.
Maintain and manage venue technical equipment per O&M manuals and industry standards.
Plan and execute arena events from build-up through live dates and dismantling phases, ensuring client requirements are met.
Coordinate manpower needs with suppliers for each event, from planning through post-event reporting and budget reconciliation.
Ensure all operations comply with UAE health and safety standards and arena best practices.
Control and monitor the event operations budget, ensuring fair procurement processes in line with event budgets.
Stay updated on supplier markets and industry innovations to utilize cutting-edge operational resources.
Liaise with clients to establish relationships and ensure smooth communication of event-related operational information.
Maintain and update departmental policies and procedures, implementing new ones as necessary.
Contribute to the arena’s regional expansion strategy for sustainable growth.
Perform other duties as assigned to support overall management responsibilities
Skills
Requirements
Experience in an arena or entertainment industry, preferably in a technical department.
Proficiency in AutoCAD, Sound Vision, and Vectorworks.
Basic knowledge of AV networking.
Strong teamwork and cross-departmental collaboration skills.
Excellent project management skills with a deep understanding of event technical production and operations.
Extensive experience with operation and production suppliers in Abu Dhabi and the region.
Proven ability to manage third-party suppliers, consultants, and part-time staff.
Knowledge of basic event health and safety regulations.
Strong proofreading and review skills for contracts, technical riders, payment requests, etc.
High personal motivation and a sense of urgency.
Strong communication and relationship management skills.
Exceptional organizational skills and attention to detail.
Leadership and effective management abilities.
Ability to multi-task in a fast-paced environment.
Skilled in coordinating communication flow between staff, consultants, and senior management, with effective time management.
System Knowledge
Luminex / Luminode
Riedel Mediornet / Bolero
L-Acoustics
Bose
Powersoft ArmoníaPlus
Dante/AVB
Novastar
Blackmagic Design
Barco Event Master
BrightSign
Crestron
Qualifications
Bachelor’s degree
5+ years’ experience in event technical/production management