Senior Officer- Processing Unit - Consumer Banking Account Services - Part time (Emiratization)

Company Description

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark at a top company in an exciting & dynamic industry.

Job Purpose

Assist in management of the Account Services Centre workflow activities related to account opening and account maintenance on a day-to-day basis, increasing operational quality/efficiency by providing improvement suggestions and back-office support to all UAE branches and departments related to accounts opening & account maintenance for Retail, ELITE & GPB (ISL & Conventional) segments.

Key Accountabilities

Policies, Systems, Processes & Procedures

• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance with the organization’s values and ethics at all times to support the establishment of a value-driven culture within the bank.

Continuous Improvement

• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices considering global standards, productivity improvement, and cost reduction.

Reporting

• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies, and quality standards.

Service

• Handle all activities related to account opening and account maintenance for Retail, ELITE & GPB (ISL & Conventional) segments.
• Handle all account maintenance activities of staff accounts and NHL.
• Assist in managing all exceptions for all types of account opening for Retail, ELITE & GPB (ISL & Conventional) segments for all UAE branches.
• Assist in managing all types of account maintenance for Retail, ELITE & GPB (ISL & Conventional) segments for all UAE branches.
• Assist the offshore team for bank-initiated account closures due to Central Bank regulations, by issuing manager’s cheques, cancellation of STO/DD via TBO, and Central Bank reporting.
• Handle the end-to-end process of managing dormant and inactive accounts.
• Be responsible for managing all related UATs.
• Provide support to the offshore and branch network to help resolve queries, clarifications, and follow-ups on various account service-related requests.
• Handle all macro uploads.
• Ensure that daily, weekly, and monthly tick lists are effectively maintained and that commitments towards our internal and external customers are met according to service level agreements (SLAs).
• Ensure all activities are carried out as per the agreed SLAs and in case of exceptions, beneficiaries are advised accordingly.
• Accept additional tasks as assigned by the line manager to avoid service interruption.
• Review and approve transactions for the team under your supervision and ensure that no transaction is pending in the queue for review and approval.
• Control and administer the functions of the team to ensure that all requests received are attended to promptly and efficiently in line with the policies & procedures.
• Maintain a highly efficient turnaround time.

Risk

• Manage the workflow efficiently with the resources available without compromising on risk and services.
• Ensure escalation of any identified risks and suggest and implement mitigating actions and controls to safeguard the bank.
• Ensure timely and effective communication is maintained with internal as well as external customers, taking utmost care in protecting the reputation of the bank.
• Identify risks based on analysis and nature of issues and inquiries arising repeatedly. Ensure to escalate these identified risks to the concerned authority within the unit and be a part of the team designing the mitigating factors.

People

• Review periodically the staff job functions and ensure that all staff within the unit is fully aware of all processes which would facilitate job rotation.
• Maintain professionalism and effective communication with colleagues within the unit and all other departments.
• Adhere to your individual duties and responsibilities and support the team to deliver service excellence.
• Ensure all staff are able to deliver the tasks assigned, including on-the-job, technical & soft skill training and development.
• Induct all new recruits on the complete services offered by Accounts Services, explaining how their role contributes to the overall delivery of the Group Operations vision and mission.

Business Efficiency

• Manage the workflows efficiently with the resources available without compromising on risk and services.
• Provide improvement suggestions to enhance the quality and efficiency of our work, resulting in the best customer service.
• Maintain a highly efficient turnaround time.

Qualifications

• Bachelor’s Degree preferable in Commerce, Banking, Finance, or Economics.
• 5 years of relevant experience in the banking sector with at least 2 years in similar positions of progressively increasing managerial responsibilities in the function.

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