Senior Officer- Credit Control

The role is responsible for Processing / Encoding of credit limits relating to credit facilities and ensure accurate detailing before inputting the same into the Bank’s system. Further, he / she is responsible to comply with the approved terms and adhere to policies, process and procedures of FAB Head office, representative offices, international branches and regulators.

• Process / Encode credit limits and to ensure accurate detailing into the Banks Systems along with maintenance of Banks & Country Limits as per Credit Approvals Maintaining accuracy with regards to application of interest rates, commissions, fees and charges.
• Process / Encode maintenance of CCIB obligor details based on the requests received from UAE and international branches in line with the local regulations of the respective jurisdictions.
• Process / Prepare day to day transactions – Loan memos, Processing tickets, PPC discounting / settlements, SVC etc.
• Process / Encode monthly activities such as annual review of credit limits in GLCMS.
• Process memos for provisioning of accounts, customer grade changes, suspension of interest and passing relevant write-off entries.
• Prepare Liability / No Liability Certificates / Letters.
• Ensure 100% satisfaction rating by internal customers by providing superior service quality, manage internal customer relationships and ensure that queries and exceptions are addressed efficiently with proactive measures.
• Ensure timely response to service and support requests, queries, escalations and deficiency reports.
• Stay abreast of latest developing concepts, new regulations by the UAE Central Bank, other legal entities and Corporate Credit guidelines.
• Ensure adherence to published Standard Operation Procedures (SOP), Service level agreements (SLA’s) and understanding of relevant products, procedures and Delegation of Authority (DOA) of the Bank.
• Support Team Leader (TL’s) in distributing work among team members and ensure smooth flow of day-to-day transactions.
• Ensure completion of (emails and other workflow management systems in use) daily task assigned in the Unit, to ensure task completions and update internal stakeholders accordingly.
• Prepare instruction memos to Loan operations for disbursement, changes in repayment, settlements, maintenance and collection of various fees etc.
• Prepare instruction Memos to Client Service (CS) team for release of excess margin held against facilities as per approved terms.
• Prepare instruction memos for amendment of interest rates of overdraft pricing linked to fixed deposits, deferring loan instalments, extending loan maturity date etc.
• Process / Encode Bank and Country limits as per approval.
• Process upload of interest rates codes in Bank systems.
• Prepare various reports as and when requested by HO-CCU & Sanction / HO-CAD / Senior Management.
• Undertake special projects / assignments as and when requested by Line Manager / HO-CCU& Sanction / HO- CAD / Senior Management.
• Report KRI’s and Operational loss incidents in a timely manner.
• Proactive engagement with key stakeholders and ensure operational continuity without any process breach.
• Recognize and highlight process enhancement opportunities.
• Adherence to the leave management plan, ensure adequate back-ups for self and team members.
• Ensure timely updating of all control / activity trackers in the unit.
• Timely archiving of transactional documents as per Unit’s process.

Key Accountabilities :

Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.

Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the bank.

Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

• Reporting

Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.

Job Context :

• Zero Loss; NIL near miss / income leakage event; target zero high risk error.
• Target zero complaints, minimum 95 % adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey.
• Nil unauthorized breaches in Policy / regulatory requirements and SOPs. Satisfactory rating in all audits - INA / RMU / ORC.
• Nil breaches in housekeeping (reconciliations, tracers, activity tracker, etc.).
• NIL critical findings in regulatory / external / internal audits.
• No. of PI (process improvement) proposals found beneficial by management. No. of successful PIs implemented.
• Work with the line manager in introducing strong tools / processes to identify / ease BAU risks attached to the unit.
• Pursue opportunities for enhancing operative efficiencies along with adequate monitoring.
• Ensure excellent housekeeping standards at all times.

Qualifications

• Bachelor’s degree or related discipline.
• Relevant experience in the banking sector with at least 3 years in similar positions of progressively increasing managerial responsibilities in the credit facility function.