Senior Officer - Conduct Risk (Emirati Talent)

The Senior Officer of Conduct Risk is responsible for assisting in ensuring the bank's adherence to the UAE Central Bank's conduct risk mandates. The role involves supporting the development, implementation, and monitoring of the bank's conduct risk policies, ensuring compliance with consumer protection standards, and promoting a positive risk culture. The Senior Officer will focus on day-to-day conduct risk management tasks, handling reporting, monitoring risks, and collaborating with various internal and external stakeholders.

Duties and Responsibilities:

Governance and Organization:

1. Assist in reviewing the bank's conduct risk policy in line with regulatory requirements and coordinate updates with senior management.
2. Support in defining and communicating roles and responsibilities to operationalize consumer protection standards and conduct risk frameworks.
3. Help enforce the code of conduct and ensure employees are aware of behavioral expectations.
4. Assist in maintaining controls to monitor third-party engagements, ensuring conduct risks are properly mitigated.
5. Support the maintenance of the risk register for misconduct risks and coordinate with various departments to ensure effective conduct risk management.

Talent Management:

1. Help coordinate employee training programs on conduct risk, consumer protection standards, and market abuse.
2. Ensure that employee conduct data is captured for inclusion in performance evaluations.

Market Abuse & Integrity:

1. Assist in monitoring and reporting instances of market abuse by employees or customers, coordinating with senior management to ensure remedial actions.
2. Support processes to assess market abuse risks associated with customer interactions and transactions.

Conflicts of Interest:

1. Assist in ensuring the bank's conflict of interest policy covers relevant areas such as customer and employee conflicts.
2. Help monitor potential conflicts of interest and escalate issues where necessary.

Culture and People:

1. Collaborate with product development and marketing teams to ensure new products and services align with consumer protection standards.
2. Monitor and report on the bank's complaint resolution process, ensuring effective customer issue handling.

Metrics and Monitoring:

1. Assist in tracking and reporting losses related to conduct risk events.
2. Help senior management in evaluating risks arising from the introduction of new products, including value-for-money analysis.

Specialized Risk Areas:

1. Collusion Risk: Monitor risks associated with collusion and escalate concerns.
2. Consumer Mobility Risk: Support the identification of risks related to consumer mobility and ease of switching providers.
3. Cooling-Off Risk: Ensure customers are aware of cooling-off periods as part of their rights.
4. Marketing & Promotional Risk: Monitor and help mitigate risks associated with the bank's marketing and sales activities.
5. Solicitation Risk: Assist in managing risks tied to solicitation practices within the bank.

Education:

Bachelor's degree in business, Law, Education, or a related field.

Experience:

3-5 years of experience in regulatory compliance, risk management, or governance within the banking industry.

Other Skills Required for the Job:

1. Basic knowledge of regulatory compliance, especially related to conduct risk and consumer protection.
2. Strong analytical and reporting skills.
3. Good verbal and written communication abilities for internal and external interactions.