Senior Officer- CBG & PBG Account Services - Part time (Emiratized Role)

Assist in management of the Account Services Centre workflow activities related to Account opening and Account Maintenance on a day-to-day basis for, increasing operational quality / efficiency by providing improvement suggestions and back office support to all UAE branches and department related Accounts Opening & Account Maintenance for Retail, ELITE & GPB (ISL & Conventional) segment.

Job Context

SERVICE

• Handle all activities related to account opening and Account Maintenance for Retail, ELITE & GPB (ISL & Conventional) segment.
• Handle all Account maintenance activities of Staff account and NHL.
• Assist in management of all exceptions for all types of Account opening for Retail, ELITE & GPB (ISL & Conventional) segment for all UAE branches.
• Assist in management of all types of Account Maintenance for Retail, ELITE & GPB (ISL & Conventional) segment for all UAE branches.
• Assist offshore team for Bank initiated Account Closure due to Central Bank regulations, by issuing Manager’s cheque, cancellation of STO / DD via TBO and Central Bank reporting.
• End to end process of handling due for Dormancy and Inactive Accounts.
• Responsible for management of all related UATs.
• Support to the offshore and branch network to help resolve queries, clarifications and follow-ups on various account service-related requests.
• Handle all Macro uploads.
• Ensure that daily, weekly and monthly tick lists are effectively maintained and the commitments towards our internal and external customers are met according to Service Level Agreement (SLA’s).
• Ensure all activities are carried out as per the agreed SLAs and in case of exceptions, beneficiaries are advised accordingly.
• Accept additional tasks as and when assigned by Line Manager to avoid service interruption.
• Review and approve transactions for the team under your supervision and ensure that no transaction is pending in the queue for review and approval.
• Control and administer the functions of all the team to ensure that all requests received are attended promptly and efficiently in line with the policies & procedures.
• Maintain highly efficient turnaround time.

RISK

• Manage the workflow efficiently with the resources available without compromising on the risk and services.
• Ensure escalation of any identified risk and suggest and implement mitigating actions and controls to safeguard the Bank.
• Ensure timely and effective communication is maintained with internal as well as external customers taking utmost care in protecting the reputation of the bank.
• Identify risk based on analysis and nature of issues and inquiries arising repeatedly. Ensure to escalate these identified risks to the concerned authority within the Unit and be a part of the team designing the mitigating factors.

PEOPLE

• Review periodically the staff job functions and ensure that all staff within the unit is fully aware of all the processes which would facilitate job rotation.
• Maintain professionalism and effective communication with colleagues within the Unit and all other Departments.
• Adhere to your individual duties and responsibilities and support the team to deliver service excellence.
• Ensure all staff are able to deliver the tasks assigned including on-the-job, technical & soft skill training and development.
• Induct all new recruits on the complete services offered by Accounts Services, how their role contributes to the overall delivery of the Group Operations vision and mission.

BUSINESS EFFICIENCY

• Manage the workflows efficiently with the resources available without compromising on the risk and services.
• Provide improvement suggestions to enhance the quality and efficiency in our work resulting in best customer service.
• Maintain highly efficient turnaround time.

Qualifications

• Bachelor’s Degree preferable in Commerce, Banking, Finance or Economics.
• 5 Years relevant experience in the banking sector with at least 2 years in similar positions of progressively increasing managerial responsibilities.